Latest post Mon, Sep 24 2012 7:43 AM by Vilem. 1 replies.
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  • Mon, Sep 24 2012 4:02 AM

    6.5 and AC3

    I think there's an isse with the AC3 codec activation with my dongle licensed install of MC 6.5.

    I first noticed that I could not AMA some AVCHD, which had AC3 audio. And today I tried to AMA an MOV file and it wouldn't work... then I realized it also has AC3 audio.

    In each situation is gave the "Unable to link file or volume, You may need to download & install the AMA plugin..." error.

    I can AMA AVCHD and QT with PCM audio without problem.

    Is there a way to reactivate the AC3 portion of this install? Are others having issues with 6.5 and AC3 AMA?

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  • Mon, Sep 24 2012 7:43 AM In reply to

    • Vilem
    • Top 75 Contributor
    • Joined on Sat, Apr 10 2010
    • Prague
    • Posts 1,405
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    Re: 6.5 and AC3

    I recently had the same problem with 6.0.1. I solved it through Mariana, who teamed up with me Services and Customer Success. Sending steps that helped me, but no guarantees.

    V.

    We need to make sure Avid License Control launches. Right now, we could be looking at corrupt license files or the License Control needs to be reinstalled.

     

    1. Navigate to: C\Program Data\Avid\Licenses

    *Delete anything living inside the “Licenses” folder

     

    2. Now, see if Avid License Control will launch. If it doesn’t then you need to reinstall Media Composer.

     

     

    http://avid.force.com/pkb/articles/en_US/error_message/en424751?popup=true&NewLang=en&DocType=1081

     

    http://avid.force.com/pkb/articles/en_US/how_to/en427331?popup=true&NewLang=en&DocType=1080

     

    Kelly Hobden
    Group Lead |
    Services and Customer Success

    AVID MC2018.12.1 - dongle, HP Z620 - 2 x Intel Xeon E5-2620, Quadro P2000 - driver 390.77, RAM 48GB - DDR3, BM Intensity Pro 4k - 10.11, W10 - 64bit Professional... [view my complete system specs]
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