Latest post Tue, Dec 31 2013 11:26 PM by Marianna. 2 replies.
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  • Tue, Dec 31 2013 11:08 PM

    Dongle update

    I am afraid I am at the end of my extnsive store of patience with trying to update my dongle for MC 7.0.3.

    I have successfully gotten emails with the updater.avd file in them but it is always zero bytes and it will not show up when I use the dongle manager to try and upgrade the dongle.

    I have tried other browsers.

    I have read the instructions.

    I have watched the video.

    No luck so far.

     

    Now, when I try and get the .avb file it does not recognize the Activation ID which was emailed to me a couple of days ago.

    I tried my two-year-old one, but that one also was not recognized.

    I had this same problem last time I updated and am about ready to give up forever after at least 10 years with Avid.

    Then I was able to get a human on the phone and she took me through the long process and after a couple of tries she finally got it to work. She agreed it was a screwed up process.

     

    I teach Avid in my film production classes and am now starting to agree with the tech people that we should not recommend it to student because they cannot get any type of help. Supposedly you get one support call when you upgrade, but that seems to have disappeared.

    Frustrated at SDSU.

  • Tue, Dec 31 2013 11:14 PM In reply to

    Re: Dongle update

    Hi,

    You can get free help with dongles/activation problems.  Go here:

    http://www.avid.com/US/support/support-contact

    Click Video Editing & Production, then choose the phone number for your region.  Choose option 2 from the phone menu for dongle/activation help.

    If you don't get anywhere with that, contact Marianna Montague (marianna.montague@avid.com).  She's their Customer Advocate, and can help.

    ciao,
    Carl 

    Media Composer 2018.11 w/Symphony/SS/PF options, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce... [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Tue, Dec 31 2013 11:26 PM In reply to

    • Marianna
    • Top 25 Contributor
    • Joined on Thu, Oct 13 2005
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    • Posts 9,948
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    Re: Dongle update

    Ping me off forum with the system ID and dongle serial # and attach the dongle scan so I know what the dongle is at now.  Also include the activation ID you redeemed.

    I'll assist.  My email address is below.

    Marianna 

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

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