Latest post Tue, Jan 5 2016 12:43 AM by Sam I Am. 5 replies.
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  • Mon, Jan 4 2016 6:28 PM

    Assertion failed: m_pPrimaryBufferPtr - Variation on an old theme

    Hello Avid Community - longtime user here, first time caller. 

    System Profile
    MacPro3,1 (Early 2008)
    Processor: 2x 2.8 GHz Quad-Core Intel Xeon
    Memory: 4GB 800 MHz DDR2 FB-DIMM
    Graphics: NVIDIA Quadro 4000 2048MB
    Hard drive A: 500GB Sata Disk, running Yosemite
    Hard drive B: 2x SSD set up as 499 GB RAID Storage, running El Capitan



    I am writing for help with an Educational License Media Composer that refuses to open. The program was running on Harddrive A for over a year. When I upgraded to 8.4.0, I received the standard notification that the program required 8GB of RAM, but the program still opened and ran mostly without trouble.

    I recently installed a new hard drive (Harddrive B). I reinstalled Media Composer (8.4.2), but have been unable to open the program since then. 



    When opening the program, I am notified that 8GB RAM is recommended for this version of Media Composer. When I select to Proceed, I am given the following error messages:

    Assertion failed: m_pPrimaryBufferPtr
    File:
    /Volumes/Data/Snapshots/relengmaverick3_1442459203/coresw/core/src/player/ALocateBufferMgr.c, Line: 465

    When I opt to Continue, I get: 
    Exception: FATAL_ERROR, msg: Assertion failed: m_pPrimaryBufferPtr
    File:
    /Volumes/Data/Snapshots/relengmaverick3_1442459203/coresw/core/src/player/ALocateBufferMgr.c, Line: 465

    If I choose at that point to instead to run the Debugger, I get: 
    AMeResourceManager::ReconfigMem() CONSISTENCE CHECK FAILURE!?! : [0]

    Both options lead to the program self-shutting down. 


    I have read through the other posts here concerning this issue:

    http://avid.force.com/pkb/articles/en_US/Troubleshooting/en366151?retURL=%2Fpkb%2Farticles%2Fen_US%2Ftroubleshooting%2Fen366151&popup=true
    (I attempted to find the problem files, to no avail)

    http://community.avid.com/forums/p/131736/752229.aspx

    http://community.avid.com/forums/t/131584.aspx

     

    These have been my troubleshooting steps so far:

    I uninstalled and reinstalled the program a few times with the same results. 

    I reinstalled DaVinci Resolve to see if that would help with the BlackMagic driver issue, no luck. 

    I attempted to install MC 8.2.0 on El Capitan so that I could run the program without the need for 8GB of RAM, but ran into problems with the installation because of the Java requirements. I attempted to uninstall the latest Java and revert back to Java 1.6, but could not install it on that plugin on this system. 

    I read on the message boards that MC isn’t yet supported on El Capitan, so I tried going back to my older partition (the one running Yosemite). The installation of 8.2.0 was successful, but Application Manager kept shutting down, so I was unable to license the program. When I reinstalled Avid 8.4.2, I get the same errors as listed above. 

    I am looking into purchasing additional RAM, but in the meantime is there any solution to this problem?

    Please let me know if you need any additional information about my system. I can also post the Report Dump text if that's helpful...

    Thanks in advance!

     

     

    MacPro (Early 2008) Processor: 2x 2.8 GHz Quad-Core Intel Xeon Memory: 4GB 800 MHz DDR2 FB-DIMM Graphics: NVIDIA Quadro 4000 2048MB Hard drive A: 500GB... [view my complete system specs]
  • Mon, Jan 4 2016 7:32 PM In reply to

    • Isaac T.
    • Top 150 Contributor
    • Joined on Mon, Jan 9 2006
    • New York / Knoxville, TN
    • Posts 747
    • Points 8,810

    Re: Assertion failed: m_pPrimaryBufferPtr - Variation on an old theme

    @Katrina Whalen: Welcome!

    Katrina Whalen:
    I am looking into purchasing additional RAM, but in the meantime is there any solution to this problem?

    You nailed it - you need more RAM.

    Someone else had the same problem over the weekend:

    http://community.avid.com/forums/t/137155.aspx

    You might check out Other World Computing's RAM options. This wizard will walk you through upgrade options based on your Mac:

    http://eshop.macsales.com/MyOWC/?StartOver=1

    Looks like you could max it out at 64 GB.

    El Capitan's unsupported. The most stable install I've seen is:

    • OS X - 10.10.2

    • MC - 8.3.1

    But I plan on doing a 10.10.5 + MC 8.4.4 update soon.

     

    Mid-2010 Mac Pro • 2018 MacBook Pro [view my complete system specs]

    isaact.co | Twitter | Instagram | Vimeo

     

    Writer: The Frame.io WORKFLOW Guide - http://workflow.frame.io/

     

    Post Workflow Consultant - https://isaact.co/

  • Mon, Jan 4 2016 7:40 PM In reply to

    • Isaac T.
    • Top 150 Contributor
    • Joined on Mon, Jan 9 2006
    • New York / Knoxville, TN
    • Posts 747
    • Points 8,810

    Re: Assertion failed: m_pPrimaryBufferPtr - Variation on an old theme

    Also:

    Katrina Whalen:
    I reinstalled DaVinci Resolve to see if that would help with the BlackMagic driver issue, no luck. 

    Two things:

    1. If you're using Resolve, I wouldn't use 12. One of my guys installed it on his system (sans authorization). When he complained about a sudden system slowdown, I found out he installed that. I immediately knew where to look. It does some sort of drive scan at regular intervals of 5 or 10 minutes, which was the exact time interval Media Composer would slow down during playback.

    2. If you're using a Blackmagic Design box, install the driver that's right for your OS X + Media Composer combo. Read more here:

    http://community.avid.com/forums/t/136533.aspx

    Let us know how it goes!

    Mid-2010 Mac Pro • 2018 MacBook Pro [view my complete system specs]

    isaact.co | Twitter | Instagram | Vimeo

     

    Writer: The Frame.io WORKFLOW Guide - http://workflow.frame.io/

     

    Post Workflow Consultant - https://isaact.co/

  • Mon, Jan 4 2016 10:30 PM In reply to

    • Sam I Am
    • Not Ranked
    • Joined on Tue, May 16 2006
    • Posts 120
    • Points 1,635

    Re: Assertion failed: m_pPrimaryBufferPtr - Variation on an old theme

    I'm the guy with the same issue. It was resolved by bumping up the RAM to 8GB.

    MC 8.4.1 now workes like a charm running on my mid-2010 MBP with Yosemite.

  • Mon, Jan 4 2016 11:42 PM In reply to

    Re: Assertion failed: m_pPrimaryBufferPtr - Variation on an old theme

    Thanks you two for the quick responses. I installed 8GB of additional RAM this afternoon, and as predicted, it did the trick. 

    Thanks too for alerting me to the Resolve 12 issues, I'll tackle that next. 

    Best wishes - and happy editing in the new year!

    MacPro (Early 2008) Processor: 2x 2.8 GHz Quad-Core Intel Xeon Memory: 4GB 800 MHz DDR2 FB-DIMM Graphics: NVIDIA Quadro 4000 2048MB Hard drive A: 500GB... [view my complete system specs]
  • Tue, Jan 5 2016 12:43 AM In reply to

    • Sam I Am
    • Not Ranked
    • Joined on Tue, May 16 2006
    • Posts 120
    • Points 1,635

    Re: Assertion failed: m_pPrimaryBufferPtr - Variation on an old theme

    Happy editing (if it's not an oxymoron) to you too!

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