Latest post Sun, Sep 3 2017 1:00 AM by Daniel Meadows. 42 replies.
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  • Mon, Feb 22 2016 9:53 PM In reply to

    • JKL32
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    Re: Avid 8.5 daily crashes

    John Pale:

    Lets try looking at something else... The crashing every few minutes makes me think something unusual is happening outside of Avid MC

    Are you running Avid Application Manager at startup and in the background?  I have heard of instances where it goes crazy polling Avid with repeated error messages in the MacOSX Console.

    Try quitting it if it's running, and see if your performance improves.  With a little fiddling you can prevent it launching at startup at all.  You don't need it running all the time.

    Well, it seems more responsive and stable with appman closed... I will test further...

    Avid Media Composer 8.6, BMD UltraStudio Mini Monitor(Desktop Video 10.8), New Mac Pro 8 core, D700, 64g RAM, El Capitan [view my complete system specs]
  • Sat, Feb 27 2016 1:17 PM In reply to

    Re: Avid 8.5 daily crashes

    In 10 years of editing I've never experienced so many crashes. About 5-6 every day doing basic editing stuff. Always the spinning beach ball. Or in some occasions the whole system just shut down. I have a new iMac with only Resolve and MC 8.5 installed. I also edit with Resolve sometimes and that works smooth without crashes. What's going on Avid?

     

    BTW. When I start MC those QuickTime_OPServer processes show up in the Activity monitor in red and state they are not responding.

     

     

    iMac 4,0-GHz quad-core Intel Core i7/16 GB 1867-MHz DDR3 SDRAM/256 GB flashdisk/AMD Radeon R9 M395X 4 GB/ Mac OSX 10.11.3 [view my complete system specs]
  • Sat, Feb 27 2016 4:04 PM In reply to

    • Marianna
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    Re: Avid 8.5 daily crashes

    Tom

    are you able to send me your crash logs?

    email addy below

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

    WWLD

  • Thu, Mar 10 2016 9:26 AM In reply to

    Re: Avid 8.5 daily crashes

    Hi, We have same problem.

    We tried with Apogee Firewire and Mic directly attached to the Mac Pro Nehalem.

    The first workaround is to switch off blackmagic output, record Voice Over and then, select blackmagic in Punch-In audio tool beofre switch on Blackmagic output. But after on or two time, impossible to see audio modulation before avid  block and crash.

     

    Our configuration :

    MacPro Nehalem 10.9.5

    Decklink SDI 4K with latest drivers

    Avid Media Composer 8.5 dongle or trial

     

    How can I send you crash log ?

  • Thu, Mar 10 2016 11:19 AM In reply to

    • JKL32
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    Re: Avid 8.5 daily crashes

    Well, I thought with appman closed Avid was more stable, but on occasion I get the beachball still.

    Avid Media Composer 8.6, BMD UltraStudio Mini Monitor(Desktop Video 10.8), New Mac Pro 8 core, D700, 64g RAM, El Capitan [view my complete system specs]
  • Thu, Mar 17 2016 11:51 AM In reply to

    Re: Avid 8.5 daily crashes

    Here too spinning beachballs on both osx systems. One macbook pro with 16Gb ram and one 6core mac pro with 64Gb ram.

    OSX 10.10.5 and MC 8.5.1

    Mac Pro late 2013 3,5 Ghz 6-Core, 64Gb, OSX 10.10.5, Avid MC 8.4, Blackmagic Ultrastudio Express Macbook Pro retina 2012 15 inch i7, 16Gb, OSX 10.10.5... [view my complete system specs]
  • Thu, Mar 31 2016 5:24 PM In reply to

    Re: Avid 8.5 daily crashes

    AJA has a Beta Driver with plugin -  for AVID 8.5- that lots of folks are using.  I loaded it yesterday and it works fine.  I am on a MAC  10.9.5.  The Beta Driver is available in both Mac and Win flavors.  Contact AJA's excellent technical support.  

    Her main editing system is running AVID Symphony8.5. This system is running on an Intel Pro Mac -12 Core - 32gigs Ram - on a Samsung Pro 850 SSD Card... [view my complete system specs]
  • Fri, Sep 23 2016 2:42 PM In reply to

    • Marty
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    Re: Avid 8.5 daily crashes

    I'm also seeing the beachball 3-6 times a day. I just tried the trick with shutting down the QuickTime_OPServer in Actitity Monitor and it worked, thanks!

    I don't see a real pattern, but I have the feeling it happens during autosave and when I hit play at the same time or I'm trimming.

    I'm working with DNxHD36 MXF files, group clips (multicam).

    Media Composer 8.6.3 / OSX 10.11.6 / Avid Nexis Client Manager 6.0.0.23680 / Avid DNxIO Hardware 

    Mac Pro (mid 2010) 2 x 2,4 GHz Quad-Core / 24GB RAM 

     

    all different setups in various editing suites. my own: MC 2018.2, OSX 10.12.6, iMac (Retina 5K, 27-inch, 2017), 4,2 GHz Intel Core i7, 40GB RAM, Radeon... [view my complete system specs]

    www.film-editing.de

  • Fri, Sep 23 2016 3:07 PM In reply to

    • Marianna
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    Re: Avid 8.5 daily crashes

    Hey Marty

    I am going to create a case on this one and see if the hardware/software test guys can get me some info.

    Case # 03043586

    I added Jasper and Lumieres Numeriques to the case as well so they can follow along and or interject.

     

    Marianna

     

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

    WWLD

  • Fri, Mar 24 2017 8:00 PM In reply to

    Re: Avid 8.5 daily crashes

    I've spent several months trying figure this out with NewBlue and they basically have no idea,  Titler Pro 5 (and 4 before that) is almost completely unusable in MC8.8 and 8.8.1.  Crashes 20 time a day.  Sometimes it takes me an hour to do a simple title.  It's always when saving and handing off back to Avid.  I have to use After Effects now.  I'm not sure if it's Avid or NewBlue, nobody has a the slightest idea how to fix it.  Yes I'm using the lastest everything.  I've sent logs several times...nothing.  It's driven me completely insane because Titler Pro would be very cool...if it worked.

    Dan Meadows

     

    HP Z840 Workstation

    Windows 10 Pro

    Dual Intel(R) Xeon(R) CPU E5-2690 v4 @ 2.60GHz 14 core

    64GB RAM

    Quadro M4000

    BMD Decklink Studio 4K

    HP Z840 Windows 10 Pro Dual E5-2690v4 2.6Ghz 14-core NVIDIA P6000 24 GB 64 GB RAM BCC 2020/Sapphire 2020/Mocha Pro/Titler Pro 7 BMD Studio 4K G Technology... [view my complete system specs]

    Dan Meadows

  • Fri, Mar 24 2017 8:37 PM In reply to

    • Marianna
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    Re: Avid 8.5 daily crashes

    Dan 

    Let me and Cosmin take a look at this.

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

    WWLD

  • Sat, Sep 2 2017 7:46 PM In reply to

    Re: Avid 8.5 daily crashes

    Has anyone figured this out. Just bought 8.9 and installed New Blue Titler from My Products page. Now can't even make the simplest title without Avid crashing. At the end of my rope.

     

    I don't see any solutions in this thread, but I may not have dug far enough.

     

    OSX El Capitan 10.11.6

    MacBook Pro mid 2014

    2.5GHz i7

    16GB ram, 

    NVIDIA GeForce GT 750M 2048MB

    NewBlueFX Titler Pro v2

     

  • Sun, Sep 3 2017 1:00 AM In reply to

    Re: Avid 8.5 daily crashes

    I spent several months trying to get New Blue to figure this one out and they've brought out a couple new versions with bug fixes since, but none have solved my issue.  Not sure if it's the same as yours, but with me every time I save the title, Avid freezes up on return to the Avid interface.  I discovered a simple workaround by accident.  It works every time.  I just click on another app (like Outlook) and then back into Titler and save immediately.  Not sure if this helps.  It may sound like voodoo but at least you don't have to stab a doll or anything.

    Windows 10 Pro

    HP Z840 

    Dual E5-2690v4 2.6Ghz 14-core

    NVIDIA M4000 8GB

    64 GB RAM

    Titler Pro 5

    HP Z840 Windows 10 Pro Dual E5-2690v4 2.6Ghz 14-core NVIDIA P6000 24 GB 64 GB RAM BCC 2020/Sapphire 2020/Mocha Pro/Titler Pro 7 BMD Studio 4K G Technology... [view my complete system specs]

    Dan Meadows

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