Latest post Tue, Aug 30 2016 3:41 AM by khaddy. 27 replies.
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  • Tue, Aug 30 2016 1:40 AM

    • jescopost
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    • Posts 1
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    MC 8.6.2 crashes after initial startup

    Just upgraded to MC8.6.2 and it keeps crashing right before the projects window comes up.  It gives me no error except a window that asks if I want to Submit to Avid.

     

    I'm using a Mac Pro (Late 2013) 3.7 GHz Quad-Core Intel Xeon E5, 32 GB Ram with OS X 10.11.6

     

    Do I need to go back to MC 8.6.1?

  • Tue, Aug 30 2016 1:55 AM In reply to

    Re: MC 8.6.2 crashes after initial startup

    FWIW 8.6.2 is not doing that here with an early 2009 MacPro dual quad core with 10.10.5

  • Tue, Aug 30 2016 2:38 AM In reply to

    Re: MC 8.6.2 crashes after initial startup

    I have not upgraded yet myself, however, I have heard from people on both Twitter and Facebook saying that this is happening on both Windows and OSX.  Seems like something might be broken?

    Hardware: 5K iMac (late 2015 17,1), 4 GHz i7, 32 GB, M395X w/ 4 GB, Promise Pegasus2 R4 in RAID 5 | Additional monitoring: 2.5K thunderbolt display, Dreamcolor... [view my complete system specs]
  • Tue, Aug 30 2016 3:24 AM In reply to

    • markyramone
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    • Port Lincoln, Australia
    • Posts 143
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    Re: MC 8.6.2 crashes after initial startup

    Yep, have just upgraded to 8.6.2 on desktop PC and a notebook. Both crash on launch. All previous MC 8 versions have been fine.

    Mark.

    Avid Media Composer 8.8, Intel Core i7-4790, 3.6 GHz, 16gb RAM NVDIA GeForce GTX 960 Microsoft Windows 10 Home 64 bit [view my complete system specs]
  • Tue, Aug 30 2016 3:41 AM In reply to

    • khaddy
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    • Joined on Mon, Aug 22 2016
    • Posts 3
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    Re: MC 8.6.2 crashes after initial startup

    I've been playing the same game this moring, had the same on Windows 7, Windows 10, OS X 10.10 and OS X 10.11, all upgrading from 8.6.1, using the full installer from the Avid site.

    I've just tried uninstalling Media Composer entirely on the Windows 7 and OS X 10.11 boxes, and installing again, and it appears to be fixed (using the same installer too). So it appears that just the upgrade process is broken, but a "clean" install is okay.

  • Tue, Aug 30 2016 4:03 AM In reply to

    • gitzit
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    Re: MC 8.6.2 crashes after initial startup

    Help!  Just did the upgrade to 8.6.2 on a PC desk top Windows 10.  Now it crashes on startup every time.  How can I go back fast?  8.6.1 worked fine.

  • Tue, Aug 30 2016 4:29 AM In reply to

    Re: MC 8.6.2 crashes after initial startup

    gitzit:
    How can I go back fast?
    Uninstall 8.6.2. Install 8.6.1. Should take less than 10 minutes including obligatory restarts.

  • Tue, Aug 30 2016 5:45 AM In reply to

    • markyramone
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    Re: MC 8.6.2 crashes after initial startup

    Hi Andrew,

    I took your advice from elsewhere in these forums. Had installed 8.6.2 via App Manager, was crashing on launch so uninstalled 8.6.2, moved the install zip file to root of C drive, unzipped then installed. Bingo, MC 8.6.2 launches on both my desktop and notebook PC.

    Others with this problem maybe should not be too quick to roll back to 8.6.1?

    Thanks!

    Mark

     

    Avid Media Composer 8.8, Intel Core i7-4790, 3.6 GHz, 16gb RAM NVDIA GeForce GTX 960 Microsoft Windows 10 Home 64 bit [view my complete system specs]
  • Tue, Aug 30 2016 7:11 AM In reply to

    Re: MC 8.6.2 crashes after initial startup

    markyramone:
    Had installed 8.6.2 via App Manager, was crashing on launch so uninstalled 8.6.2, moved the install zip file to root of C drive, unzipped then installed. Bingo, MC 8.6.2 launches on both my desktop and notebook PC.
    Great to know!!  Thanks Mark!!  I will pass this on to RalphC and see where it leads.

  • Tue, Aug 30 2016 8:27 AM In reply to

    • mjolnarn
    • Top 10 Contributor
    • Joined on Wed, Feb 8 2006
    • Sweden
    • Posts 13,346
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    Re: MC 8.6.2 crashes after initial startup

    AndrewAction:

    markyramone:
    Had installed 8.6.2 via App Manager, was crashing on launch so uninstalled 8.6.2, moved the install zip file to root of C drive, unzipped then installed. Bingo, MC 8.6.2 launches on both my desktop and notebook PC.
    Great to know!!  Thanks Mark!!  I will pass this on to RalphC and see where it leads.

    A humble guess here is that it´s not the movement of the folder that fixed this but the uninstall and reinstall , a clean install , that means an uninstall of previous versions before installing 8.62 , might be the fix for those getting into these problems

     

    Mac: 17" Macbook Pro i7 2,66 ghz with 8Gb Ram, 500gb 7200rpm drive___ PC_NEW Win10 Pro Mbo Asus Rampage IV Black CPU Ivy Bridge-E 4960X ( = 12 x 4... [view my complete system specs]

    Tomas 

     

  • Tue, Aug 30 2016 10:43 AM In reply to

    • smrpix
    • Top 75 Contributor
    • Joined on Wed, Sep 5 2012
    • Posts 1,364
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    Re: MC 8.6.2 crashes after initial startup

    Same results here. (On PC) After 8.6.2 kept crashing I did a complete uninstall of Avid and Application Manager including deleting Avid Folder from both /Program Files and /Program Files (x86).  Reinstalled 8.6.2 and clear sailing thereafter.

  • Tue, Aug 30 2016 12:43 PM In reply to

    • gorky
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    Re: MC 8.6.2 crashes after initial startup

    Does anyone have success with 8.6.2 on Mac?

    Don't write about Windows in that thread!

    MacBook Pro (Retina, 15-inch, Mid 2014), 2,8 GHz Intel Core i7, NVIDIA GeForce GT 750M 2048 MB, OSX 10.11.6 [view my complete system specs]
  • Tue, Aug 30 2016 6:38 PM In reply to

    Re: MC 8.6.2 crashes after initial startup

    gorky:
    Does anyone have success with 8.6.2 on Mac?
    Yes As per the second post in this thread.  My successs was actually better than the short form I wrote originally.  

    5 days ago the MacPro had MC 8.4.5 installed on OS 10.10.1. I uninstalled MC 8.4.5. Rebooted the computer and installed 8.6.2 (downloaded seperately, not via the APP Manager) and it worked with no issues for a short period of editing.  

    I then uninstalled 8.6.2. and BM desktop. Rebooted the computer. Downloaded and installed the combo 10.10.5 upgrade. Then MC 8.6.2 rebooted the computer, updated the NVIDIA driver and then installed BM desktop 10.4.2.  MC 8.6.2 opened fine and worked in both software and hardware modes. ( The Mac Pro has an aged Decklink Extreme 3D card in it) It is also happy with Resolve 12.5.2.   For the last two days it has been running as sweet as it ever has. 

  • Tue, Aug 30 2016 7:18 PM In reply to

    • Tom Pearson
    • Top 50 Contributor
    • Joined on Thu, Mar 1 2007
    • Los Angeles CA / Minneapolis MN
    • Posts 2,161
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    Re: MC 8.6.2 crashes after initial startup

    I downloaded it from the download center and installed... I opened up a extisting project (Feature)

    all worked well. then I took a chance and updated my OS to 10.11.6 and refired MC all works great no issues at all still play R/T  and FX work checking Outputting now  no crashes

    Mac Pro 3.5 gig 6 core 64 gig ram D700 radons with ssd os drive with a 20 tb raid, Artist Mix and Artist color Artist control [view my complete system specs]

    Tom Pearson

    Director/Writer Big Picture Films

    Sound Designer/Sound Editor Hollywood Sounds

    WWLD

  • Tue, Aug 30 2016 10:06 PM In reply to

    Re: MC 8.6.2 crashes after initial startup

    Just in from Avid

    1.    Media Composer v8.6.2 Installer Issue

    While Media Composer 8.6.2 includes several bug fixes, customers are instructed to uninstall any previous version of Media Composer prior to installing the v8.6.2 update. Please refer to the ReadMe for more information. 

    Issue:   There is an issue with the new Media Composer v8.6.2 Installer.  This is an issue with just the normal installer, no Application Manager needed.  If a customer downloads MC 8.6.2 from Avid.com and tries to install it on top of MC v8.6.1, they will see a crash on launch of Media Composer. 

    Workaround:  Manually uninstall Media Composer and re-install Media Composer v8.6.2. 

     

    Reason:  While Application Manager streamlines the download and installation process, customers updating via AppMan are more likely to encounter this crash.  This is a Media Composer v8.6.2 installer issue. In previous releases you are capable of running a Media Composer Full Installer on top of a previous version with no issues, this is a bug/issue that has cropped up with Media Composer v8.6.2 specifically.

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