Latest post Fri, Mar 24 2017 4:38 PM by smyers63. 9 replies.
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  • Thu, Mar 23 2017 8:36 PM

    • Peanuts
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    dongle updater download error

    I need to download the Dongle Updater to get my V.8.8.1 up and working - but it won't download...

    I tried on the first PC with windows 7 and IE - No Go!

    I tried on the 2nd PC with windows XP and IE - No Go!

    I tried on the 2nd PC with windows XP and Firefox - No Go!

    I tried on the 3rd PC with windows 10 and IE - No Go!

    All I get is the download pop-up window which then hangs

    with the spinning purple graphic and the updater never downloads.

    What's going on here?

  • Thu, Mar 23 2017 8:39 PM In reply to

    • RalphC
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    Re: dongle updater download error

    Hi Peanuts,

      I checked your registered Community email address, I see no Avid MC, can you pm me the Systems ID, dongle serial and Avid master account email add, raff.condalor@avid.com

     

     

    Thanks,

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Thu, Mar 23 2017 8:44 PM In reply to

    • Peanuts
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    Re: dongle updater download error

    Hi Ralph,

    yes that's my other e-mail from the early days ;-)

    I'll pm you the the latest info now.

    Thanks

  • Thu, Mar 23 2017 9:16 PM In reply to

    • RalphC
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    Re: dongle updater download error

    Peanuts:

    Hi Ralph,

    yes that's my other e-mail from the early days ;-)

    I'll pm you the the latest info now.

    Thanks

     

     Got it :)

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Fri, Mar 24 2017 2:00 AM In reply to

    • smyers63
    • Top 25 Contributor
    • Joined on Thu, Feb 16 2006
    • Dallas, Texas
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    Re: dongle updater download error

    Peanuts:

    I need to download the Dongle Updater to get my V.8.8.1 up and working - but it won't download...

    I tried on the first PC with windows 7 and IE - No Go!

    I tried on the 2nd PC with windows XP and IE - No Go!

    I tried on the 2nd PC with windows XP and Firefox - No Go!

    I tried on the 3rd PC with windows 10 and IE - No Go!

    All I get is the download pop-up window which then hangs

    with the spinning purple graphic and the updater never downloads.

    What's going on here?

    I empathize with you.  I had the same trouble in December and had to keep trying until something worked.  It's terribly disheartening to know it's still not fixed.

    Sys. 1: Sony VAIO VPCF13UFX/B, Intel Core i7-740QM (1.73GHz), 4GB RAM, Windows 7 Home Premium (64-bit), Nvidia Geforce 310M, MC 8.7 Sys. 2: Acer Aspire... [view my complete system specs]

    Scott

  • Fri, Mar 24 2017 12:19 PM In reply to

    • DStone
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    Re: dongle updater download error

    Try using Chrome. I find that for things that FF has trouble with, it tends to work.

    DIY quad core I7-4790K, 16Gb, NVidia GTX 970 4GB, Win 10 Pro, MC(generally the latest or the one just before), MC 7.x [view my complete system specs]

    Dave S.

  • Fri, Mar 24 2017 2:57 PM In reply to

    • smyers63
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    Re: dongle updater download error

    DStone:

    Try using Chrome. I find that for things that FF has trouble with, it tends to work.

    There are a couple of issues with that approach. Firstly, FF eventually worked when I had tried over several hours with it in December.  Secondly, it's not up to the user to figure out a way to get from Avid what has been paid for. It's up to Avid to fix the problem and it's about time (actually past time) for it to be fixed.

    Sys. 1: Sony VAIO VPCF13UFX/B, Intel Core i7-740QM (1.73GHz), 4GB RAM, Windows 7 Home Premium (64-bit), Nvidia Geforce 310M, MC 8.7 Sys. 2: Acer Aspire... [view my complete system specs]

    Scott

  • Fri, Mar 24 2017 3:27 PM In reply to

    • mtahir
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    Re: dongle updater download error

    I've had the same issues and it always seems to work with Chrome. But Scott is right - it's something that needs to be fixed.

    MC2018.1 (Win7) | Dell T7500 with 2 x 6-Core Intel Xeon X5690 3.46GHz CPUs | Triple-Channel 64GB (32GB per CPU) 1333MHz DDR3 EEC FBDIMM | 3GB nVidia Quadro... [view my complete system specs]
  • Fri, Mar 24 2017 3:38 PM In reply to

    • RalphC
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    Re: dongle updater download error

    Heads up guys this was already logged as bug IT-7166. IT team is working on this.

     


    Thanks,

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Fri, Mar 24 2017 4:38 PM In reply to

    • smyers63
    • Top 25 Contributor
    • Joined on Thu, Feb 16 2006
    • Dallas, Texas
    • Posts 3,770
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    • Moderator: MCA PC

    Re: dongle updater download error

    RalphC:

    Heads up guys this was already logged as bug IT-7166. IT team is working on this.

     


    Thanks,

    RalphC

    For three months or more and still not fixed?  That shouldn't take that long to fix.  It never should have needed fixing.  Firefox is not an obscure browser.  It's among the most widely used.

     

    Sys. 1: Sony VAIO VPCF13UFX/B, Intel Core i7-740QM (1.73GHz), 4GB RAM, Windows 7 Home Premium (64-bit), Nvidia Geforce 310M, MC 8.7 Sys. 2: Acer Aspire... [view my complete system specs]

    Scott

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