Latest post Thu, Jul 27 2017 12:38 PM by johan. 4 replies.
Page 1 of 1 (5 items)
Sort Posts: Previous Next
  • Thu, Jul 20 2017 9:40 AM

    • johan
    • Not Ranked
    • Joined on Fri, Dec 28 2012
    • dubai
    • Posts 81
    • Points 825

    avid airspeed 5000 status is not responding

    Dears i need your help.

    sometimes avid airspeed 5000 status is not responding , by click on airspeed 5000 and restart application in airspeed monitor its not working still not responding  and from management console browser restart Airspeed Main App nothing working !, so i need to restart the server to make the process running and will take 10 to 15 mints.

     

    is there any way to restart the service and make sure its will be running without restart the whole server ?

    system versions:

    - Avid airspeed 5000 2.9.1.46160

    -Avid airspeed multi stream device service 4.2.0.9

    -Avid framework workstation for x64 1.7.0.29

    -Avid ISIS client 4.7.6.16000

    system workflow:

    Airspeed mode is interplay production mode connected with ISIS 500 storage , and command news system.

    any help that would be great, thank you.

     

     

    HP z400,z420,z620,z640 , windows 7 pro 64 bit , avid isis 5000 , avid airspeed 5000/5500 , avid newscutter 10, avid inews server , avid command news server... [view my complete system specs]
  • Thu, Jul 20 2017 7:03 PM In reply to

    • robg
    • Top 200 Contributor
    • Joined on Fri, Nov 4 2005
    • Tewksbury, MA
    • Posts 494
    • Points 5,605
    • Avid Developer Moderator
      Avid Employee

    Re: avid airspeed 5000 status is not responding

    Johan,

    I heard back from the developer:

    "There was a crash / hang problem in the communications interface that was fixed in version 2.9.3.

    I would recommend upgrading to 2.9.11, which should perform MUCH better.

     

    If they still have problems, we will be happy to investigate."

    Can you upgrade to a newer version?

    - Rob

     

  • Sun, Jul 23 2017 12:37 PM In reply to

    • johan
    • Not Ranked
    • Joined on Fri, Dec 28 2012
    • dubai
    • Posts 81
    • Points 825

    Re: avid airspeed 5000 status is not responding

    Dear Rob,

    upgrade to a newer version need avid technical support contract am i right or wrong ?

    in case i can upgrade by myself , upgrading will not take any effects issues with other avid products like ( interplay server , isis storage ) , because airspeed is in interplay mode.

     

    Regards

    Johan

    HP z400,z420,z620,z640 , windows 7 pro 64 bit , avid isis 5000 , avid airspeed 5000/5500 , avid newscutter 10, avid inews server , avid command news server... [view my complete system specs]
  • Mon, Jul 24 2017 12:50 PM In reply to

    • robg
    • Top 200 Contributor
    • Joined on Fri, Nov 4 2005
    • Tewksbury, MA
    • Posts 494
    • Points 5,605
    • Avid Developer Moderator
      Avid Employee

    Re: avid airspeed 5000 status is not responding

    Johan,

    You can get the updates for AirSpeed here: http://esd.avid.com/ProductInformation.aspx?id=81

    This sheet shows the compatibility between versions of Interplay Production, ISIS, and AirSpeed: http://resources.avid.com/SupportFiles/Attachments/Interplay_MediaCentral_Support_Matrix.pdf

    - Rob

     

  • Thu, Jul 27 2017 12:38 PM In reply to

    • johan
    • Not Ranked
    • Joined on Fri, Dec 28 2012
    • dubai
    • Posts 81
    • Points 825

    Re: avid airspeed 5000 status is not responding

    Dear Rob,

    Thank you so much for your help , i will backup all settings first for avid airspeed , then i will start upgrade softwares.

    Thanks again

    Regards

    Johan

    HP z400,z420,z620,z640 , windows 7 pro 64 bit , avid isis 5000 , avid airspeed 5000/5500 , avid newscutter 10, avid inews server , avid command news server... [view my complete system specs]
Page 1 of 1 (5 items)

© Copyright 2011 Avid Technology, Inc.  Terms of Use |  Privacy Policy |  Site Map |  Find a Reseller