Latest post Fri, Mar 2 2018 2:02 PM by RalphC. 13 replies.
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  • Mon, Sep 25 2017 10:22 AM

    • Paul Long
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    Licence Manager Startup Error

    Hi

    Everytime I launch Licence manager I get a Startup Error and I can't open it.  It's called "Startup Error" and then says "An error has occurred during startup:" then a whole load of stuff that seems to refer to Java.  Any ideas appreciated.  (It had been working previously and I don't know what I've done different since)

    Thanks, Paul

    org.springframework.beans.factory.UnsatisfiedDependencyException: Error creating bean with name 'databaseServicesEventHandler': Unsatisfied dependency expressed through field 'loginServiceImpl': Error creating bean with name 'loginServiceImpl': Unsatisfied dependency expressed through field 'entitlementService': Error creating bean with name 'entitlementServiceImpl': Invocation of init method failed; nested exception is java.lang.NullPointerException; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'entitlementServiceImpl': Invocation of init method failed; nested exception is java.lang.NullPointerException; nested exception is org.springframework.beans.factory.UnsatisfiedDependencyException: Error creating bean with name 'loginServiceImpl': Unsatisfied dependency expressed through field 'entitlementService': Error creating bean with name 'entitlementServiceImpl': Invocation of init method failed; nested exception is java.lang.NullPointerException; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'entitlementServiceImpl': Invocation of init method failed; nested exception is java.lang.NullPointerException

    at org.springframework.beans.factory.annotation.AutowiredAnnotationBeanPostProcessor$AutowiredFieldElement.inject(AutowiredAnnotationBeanPostProcessor.java:569)

    at org.springframework.beans.factory.annotation.InjectionMetadata.inject(InjectionMetadata.java:88)

    at org.springframework.beans.factory.annotation.AutowiredAnnotationBeanPostProcessor.postProcessPropertyValues(AutowiredAnnotationBeanPostProcessor.java:349)

    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.populateBean(AbstractAutowireCapableBeanFactory.java:1214)

    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:543)

    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:482)

    at org.springframework.beans.factory.support.AbstractBeanFactory$1.getObject(AbstractBeanFactory.java:306)

    at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:230)

    at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:302)

    at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:197)

    at org.springframework.beans.factory.support.DefaultListableBeanFactory.preInstantiateSingletons(DefaultListableBeanFactory.java:776)

    at org.springframework.context.support.AbstractApplicationContext.finishBeanFactoryInitialization(AbstractApplicationContext.java:861)

    at org.springframework.context.support.AbstractApplicationContext.refresh(AbstractApplicationContext.java:541)

    at org.springframework.context.annotation.AnnotationConfigApplicationContext.<init>(AnnotationConfigApplicationContext.java:84)

    at com.avid.fncservice.websocket.WebSocketServer.runServer(WebSocketServer.java:220)

    at com.avid.fncservice.websocket.WebSocketServer.main(WebSocketServer.java:71)

    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)

    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

    at java.lang.reflect.Method.invoke(Method.java:497)

    at com.exe4j.runtime.LauncherEngine.launch(Unknown Source)

    at com.exe4j.runtime.WinLauncher.main(Unknown Source)

    Caused by: org.springframework.beans.factory.UnsatisfiedDependencyException: Error creating bean with name 'loginServiceImpl': Unsatisfied dependency expressed through field 'entitlementService': Error creating bean with name 'entitlementServiceImpl': Invocation of init method failed; nested exception is java.lang.NullPointerException; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'entitlementServiceImpl': Invocation of init method failed; nested exception is java.lang.NullPointerException

    at org.springframework.beans.factory.annotation.AutowiredAnnotationBeanPostProcessor$AutowiredFieldElement.inject(AutowiredAnnotationBeanPostProcessor.java:569)

    at org.springframework.beans.factory.annotation.InjectionMetadata.inject(InjectionMetadata.java:88)

    at org.springframework.beans.factory.annotation.AutowiredAnnotationBeanPostProcessor.postProcessPropertyValues(AutowiredAnnotationBeanPostProcessor.java:349)

    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.populateBean(AbstractAutowireCapableBeanFactory.java:1214)

    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:543)

    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:482)

    at org.springframework.beans.factory.support.AbstractBeanFactory$1.getObject(AbstractBeanFactory.java:306)

    at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:230)

    at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:302)

    at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:202)

    at org.springframework.beans.factory.config.DependencyDescriptor.resolveCandidate(DependencyDescriptor.java:207)

    at org.springframework.beans.factory.support.DefaultListableBeanFactory.findAutowireCandidates(DefaultListableBeanFactory.java:1214)

    at org.springframework.beans.factory.support.DefaultListableBeanFactory.doResolveDependency(DefaultListableBeanFactory.java:1054)

    at org.springframework.beans.factory.support.DefaultListableBeanFactory.resolveDependency(DefaultListableBeanFactory.java:1019)

    at org.springframework.beans.factory.annotation.AutowiredAnnotationBeanPostProcessor$AutowiredFieldElement.inject(AutowiredAnnotationBeanPostProcessor.java:566)

    ... 21 more

    Caused by: org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'entitlementServiceImpl': Invocation of init method failed; nested exception is java.lang.NullPointerException

  • Tue, Sep 26 2017 6:00 PM In reply to

    Re: Licence Manager Startup Error

    i'm having the same problem

  • Tue, Sep 26 2017 6:30 PM In reply to

    • Marianna
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    Re: Licence Manager Startup Error

    which version?  MC \ First s a new version came out today which is derived from MC v8.9.2 which was also released today.

    Might be worth uninstalling the one you have and installing that one.

    What OS are you on an does your system meet the specifications listed here:


    Media Composer | First

    WINDOWS

    System Avid-qualified Windows-based computer
    OS 64-bit OS: Windows 10 (Professional and Enterprise), Windows 8.1 (Professional and Enterprise), or Windows 7 Professional (Service Pack 1)
    RAM 6 GB minimum, 8 GB or more recommended; 16 GB or more when working with UHD or high frame rate media

     

     

    8 GB minimum, 16 GB+ recommended; 24 GB or more recommended when working with UHD, large projects, or in an Interplay environment
    Other See the Feature Performance page for more info

     

    Marianna

    See the Windows OS Compatibility Grid

     

     

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

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    WWLD

  • Tue, Nov 21 2017 11:20 AM In reply to

    • Paul Long
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    Re: Licence Manager Startup Error

    I'm having exactly the same problem.  I uninstalled and reinstalled and it was fine for a few weeks and now it's started again.  It means I can't use Media Composer First at all and I get this annoying error message permanently on my screen.  Windows 10 64 bit with 8Gb RAM. 

  • Tue, Nov 21 2017 1:16 PM In reply to

    • Marianna
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    Re: Licence Manager Startup Error

    Paul

    Any updates to the OS occur like service patches or anything?  Is the application on the internal drive and is anything like PT first or PT on that drive as well.....

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

    WWLD

  • Sat, Feb 10 2018 12:07 AM In reply to

    Re: Licence Manager Startup Error

    was there an answer to this problem? I am experiencing the same each time my computer loads.

  • Sat, Feb 10 2018 8:03 AM In reply to

    Re: Licence Manager Startup Error

    I still havent found one myself :(

  • Wed, Feb 14 2018 11:36 AM In reply to

    Re: Licence Manager Startup Error

    Me neither. Always this error message.

    iLok license manager does not appear as an option in "add or remove programmes", although it's in the slidebar options through the windows symbol in the bottom left hand corner of the screen. So perhaps I can't remove it? Or have removed it before but the icon is lingering on?

    My system is a ThinkPad T430

    with intel Core i53320M 2.6GHz processorup

    8Gig installed RAM

    Seagate Expansion 1TB external hard drive with next to nothing on it

    Windows 10 pro

    So up to spec as far as I'm aware.


    Having almost completed the "optimise windows 10 for focuswrite" video, I'm still getting bad latency despite the direct monitor.


    Is there anything you could suggest to help please?

     

    Filed under:
  • Fri, Feb 16 2018 5:49 PM In reply to

    • ManuZ
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    Re: Licence Manager Startup Error

    Hi Marianna,

    I'm experiencing the same problem as the others. Can you help me? I'm only working with Sibelius. I installed a cumulative Windows 10 update today (Version 1709 for x64 systems), and it occurred after that.

    Cheers, Manu

  • Fri, Feb 16 2018 6:17 PM In reply to

    • Marianna
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    Re: Licence Manager Startup Error

    ManuZ

    what version of MC First?  There is a new one as of yesterday 2018.2

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

    WWLD

  • Sat, Feb 17 2018 3:31 PM In reply to

    • ManuZ
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    Re: Licence Manager Startup Error

    Hi Marianna,

    I don't use Media Composer, it's not installed on my computer. Just Sibelius 7 and the Avid Application Manager.

    Manu

  • Sat, Feb 17 2018 5:02 PM In reply to

    • Marianna
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    Re: Licence Manager Startup Error

    ManuZ

    Wrong forum......

    http://www.sibelius.com/cgi-bin/helpcenter/chat/chat.pl?com=show&groupid=3

    Marianna

     

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

    WWLD

  • Fri, Mar 2 2018 12:14 AM In reply to

    Re: Licence Manager Startup Error

    Hello again, still looking for a way to remove this bug that came with Pro Tools first. Whether it relates to latency or not, I don't know...

    Here is the full Sandra Report

    ID

    Host Name : NEW-MBKTC7AG4P4

    Workgroup : WORKGROUP

     

    Computer

    Model : Lenovo 23497G7 ThinkPad T430

    Serial Number : PBP****

    Chassis : Lenovo Notebook

    Mainboard : Lenovo 23497G7

    Serial Number : 1ZSLY******

    BIOS : Lenovo G1ETA9WW (2.69 ) 09/03/2015

    TPM - Trusted Platform Module : STM 1.02 (PCR 24)

    Total Memory : 7.75GB DDR3 SO-DIMM

     

    Processors

    Processor : Intel(R) Core(TM) i5-3320M CPU @ 2.60GHz (2C 4T 3.29GHz, 3.3GHz IMC, 2x 256kB L2, 3MB L3)

    Socket/Slot : FC PGA988 (G2)

     

    Chipset

    Memory Controller : Lenovo Core (Ivy Bridge) Mobile DRAM Controller 100MHz, 2x 4GB DDR3 SO-DIMM 1.6GHz 128-bit, Integrated Graphics

     

    Memory Module(s)

    Memory Module : Samsung M471B5173QH0-YK0 4GB DDR3 SO-DIMM PC3-12800SO DDR3-1600 (11-11-11-29 5-40-13-6)

    Memory Module : Samsung M471B5173QH0-YK0 4GB DDR3 SO-DIMM PC3-12800SO DDR3-1600 (11-11-11-29 5-40-13-6)

     

    Video System

    Monitor/Panel : Lenovo ThinkPad Display 14" (1600x900) (1600x900, B140RW02 V1
    , 13.9")

    Video Adapter : Intel(R) HD Graphics 4000 (16CU 128SP SM5.0 350MHz/1.2GHz, 320kB L2, 32MB DDR3 1.6GHz 128-bit, Integrated Graphics)

     

    Graphics Processor

    OpenCL : Intel(R) HD Graphics 4000 (128SP 16C 350MHz/1.2GHz, 2MB L2, 1.4GB DDR3 1.6GHz 128-bit, Integrated Graphics)

    D3D 11 : Intel(R) HD Graphics 4000 (128SP 16C 350MHz/1.2GHz, 320kB L2, 64MB DDR3 1.6GHz 128-bit, Integrated Graphics)

     

    Pen and Touch

    Touch Digitiser : Integrated

    Multi-Touch : Yes

    Simultaneous Touches : 2

    Pen Digitiser : External

     

    Storage Devices

    INTEL SSDSC2BW240A3L (240GB, SATA600, 2.5", SSD) : 224GB (C:) (D:)

    HL-DT-ST DVDRAM GT80N (SATA150, DVD+-RW, CD-RW) : N/A (E:)

     

    Logical Storage Devices

    System : 350MB (NTFS, 4kB) @ INTEL SSDSC2BW240A3L (240GB, SATA600, 2.5", SSD)

    Windows (C:) : 211GB (NTFS, 4kB) @ INTEL SSDSC2BW240A3L (240GB, SATA600, 2.5", SSD)

    Recovery image (D:) : 12GB (NTFS, 4kB) @ INTEL SSDSC2BW240A3L (240GB, SATA600, 2.5", SSD)

    Hard Disk : 506MB (NTFS, 4kB) @ INTEL SSDSC2BW240A3L (240GB, SATA600, 2.5", SSD)

    Optical Drive (E:) : N/A @ HL-DT-ST DVDRAM GT80N (SATA150, DVD+-RW, CD-RW)

     

    Peripherals

    LPC Hub Controller #1 : Lenovo Panther Point LPC Controller

    Audio Device : Lenovo Panther Point High Definition Audio Controller

    Audio Codec : Realtek Semi High Definition Audio

    Serial Port(s) : 1

    Disk Controller : Lenovo Panther Point Mobile 6 port SATA AHCI Controller

    USB Controller #1 : Lenovo Panther Point USB xHCI Host Controller

    USB Controller #2 : Lenovo Panther Point USB Enhanced Host Controller #2

    USB Controller #3 : Lenovo Panther Point USB Enhanced Host Controller #1

    SMBus/i2c Controller #1 : Intel ICH SMBus

     

    Printers and Faxes

    Printer : Send to Microsoft OneNote 16 Driver (1200x1200, Colour)

    Printer : Microsoft XPS Document Writer v4 (600x600, Colour)

    Printer : Microsoft Print To PDF (600x600, Colour)

    Fax : Microsoft Shared Fax Driver (200x200)

     

    Sensors

    Location : Ericsson H5321 gw Mobile Broadband Geolocation Sensor (Location, GPS)

     

    Network Services

    Network Adapter : Bluetooth Device (Personal Area Network) #2 (Ethernet)

    Network Adapter : Intel(R) 82579LM Gigabit Network Connection (Ethernet)

    Mobile Broadband Adapter : Lenovo Ericsson H5321 gw (GSM, HSPA+)

    Wireless Adapter : Intel(R) Centrino(R) Advanced-N 6205 (802.11n (HT), AES-CCMP, 78Mbps)

     

    Power Management

    Battery #1 : LGC 45N1005 56.16Wh/4.49Ah

     

    Operating System

    Windows System : Microsoft Windows 10 Professional 10.00.16299

    Platform Compliance : x64

  • Fri, Mar 2 2018 2:02 PM In reply to

    • RalphC
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    Re: Licence Manager Startup Error

    Hi Palden,

      Pro Tools Forums is here. This is the Pro Video Community Forums. 

     

     

    Thanks,

    RalphC

    This is a test. Media Composer 8.8 w/Symphony option, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce... [view my complete system specs]
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