I have been unable to log into the avid application manager every time I try it pops up with a red box that says "unknown error" then it goes away and leaves my email sitting there.

steps I took so far:

1. verify I can log in online. I was able to.

2. verify I'm running most recent version of avid application manager. I am currently running newest version.

3. reinstalled avid application manager fresh.

4. disabled firewall. no change.

5. restarted again for good measure

I did the above in that order 

any assistance would be greatly appreciated

I am running windows 10 pro gtx 660 video card and 4x xenon E31270@3.6ghz with 16gb ecc ram