Latest post Tue, Dec 12 2017 2:17 AM by jaygon. 4 replies.
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  • Sun, Dec 10 2017 9:05 AM

    • jaygon
    • Not Ranked
    • Joined on Wed, May 2 2007
    • Sydney
    • Posts 56
    • Points 775

    Help. How do I Activate the software?

    Hi,

    I've just paid for a monthly subscription. The payment has gone through.

    Now I can't for the life of me work out how I'm supposed to access the software (and I can't believe this is not straight forward)

    I tried calling support but it's after hours. I have a client coming in half an hour to view a rough cut.

    Can someone please help?

    Shouldn't I receive an Activation ID or Code or something?

    I did receive an email with an order number but that's it.

    My Avid account shows the order details but no Activation ID to be seen.

    Please help.

    Macbook Pro 2.9 GHz Intel Core i7 16GB RAM OS 10.12.6 Avid Media Composer 8.9.4 [view my complete system specs]
  • Sun, Dec 10 2017 9:44 AM In reply to

    • luca.mg
    • Top 25 Contributor
    • Joined on Thu, Oct 13 2005
    • Roma - Italy
    • Posts 5,277
    • Points 61,915

    Re: Help. How do I Activate the software?

    Not familiar with monthly subscription, can't You run the software in trial mode while You wait for the proper fix?

    Symphony 2018.5, BM Intensity Pro 4k, Windows 10, i7-5930K, 32 GB ram, Quadro K620 [view my complete system specs]

    peace luca

  • Sun, Dec 10 2017 10:16 AM In reply to

    • jaygon
    • Not Ranked
    • Joined on Wed, May 2 2007
    • Sydney
    • Posts 56
    • Points 775

    Re: Help. How do I Activate the software?

    No I can't.

    The project I need to activate was being used in the trial version but its time is up....hence the purchase

    Macbook Pro 2.9 GHz Intel Core i7 16GB RAM OS 10.12.6 Avid Media Composer 8.9.4 [view my complete system specs]
  • Mon, Dec 11 2017 5:10 PM In reply to

    • Marianna
    • Top 25 Contributor
    • Joined on Thu, Oct 13 2005
    • Avid
    • Posts 9,250
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    Re: Help. How do I Activate the software?

    Jaygon

    the software gets deposited in your My Avid account at account.avid.com  There should be a system ID and activation ID inside there.   

    email me your My Avid email address so I can look at this.

    Marianna

     

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

    WWLD

  • Tue, Dec 12 2017 2:17 AM In reply to

    • jaygon
    • Not Ranked
    • Joined on Wed, May 2 2007
    • Sydney
    • Posts 56
    • Points 775

    Re: Help. How do I Activate the software?

    Thanks....it's all sorted.

    Macbook Pro 2.9 GHz Intel Core i7 16GB RAM OS 10.12.6 Avid Media Composer 8.9.4 [view my complete system specs]
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