Latest post Fri, May 18 2018 2:20 PM by daxmaestro. 35 replies.
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  • Wed, Dec 27 2017 9:25 AM In reply to

    Re: Why am i getting this when i try to run Media composer First

    AndrewAction:

    camoscato:
    Is there a specific order in which you have to install MC and Pro Tools for them to work together?
    There is a recommended install order. Install Pro Tools first.   The odd time I have installed Pro Tools over MC I have not had any issues during the installs process. 
    FWIW I believe the recommendation is made as the Pro Tools install overwrites a file of two of  MC's audio install and this MAY cause MC audio issues in some systems.

    Thanks for that, mate. I remembered reading something about this, but I don't have any PT experience, so I wasn't sure if it was important or not.

     

    Media Composer 2018.7 w/Symphony/SS/PF options, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce GT... [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Mon, Jan 1 2018 7:13 PM In reply to

    • MrNate3
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    Re: Why am i getting this when i try to run Media composer First

    I give up

     

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  • Mon, Jan 1 2018 8:48 PM In reply to

    Re: Why am i getting this when i try to run Media composer First

    It sucks, I know, but given the fact that the Media Composer trial ran ok, all I can think is there's some conflict between some part of the Media Composer trial that's leftover after being uninstalled and Media Composer First. Unfortunatley, I think the only way to confirm that would be to do a fresh install of Windows.

    Hopefully someone else will come up with a better idea. Keep in mind you posted the day before a major holiday period, so fewer people are around to see your post and throw up suggestions.

    Media Composer 2018.7 w/Symphony/SS/PF options, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce GT... [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Tue, Jan 23 2018 12:33 AM In reply to

    • MrNate3
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    Re: Why am i getting this when i try to run Media composer First

    Still, no one has figured out why i keep getting this error message 🤔

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  • Tue, Jan 23 2018 12:47 AM In reply to

    • MrNate3
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    Re: Why am i getting this when i try to run Media composer First

    Why am i getting this Error Meg:

    exception:std::exception,what acf call failed: m_acfsingletonmgr->get component(acf compid_cthost,iid_ictmaster,(void**)m_ctmaster.outarg()), error code 0x8007045a,file..\..\src\compressionmgr\catwrapperconfig.cpp line 389

    The sofetware loads and begins to run but when it gets to the part saying "READING AVAILABLE RESOLUTIONS"'

    It gives me that error msg..

    Asus ROG G20 DeskTop, Windows 10, Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz 3.41GHz, 16.0 GB RAM, NVIDIA GeForce GTX970/4GD5 [view my complete system specs]
  • Tue, Jan 23 2018 6:23 AM In reply to

    • luca.mg
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    Re: Why am i getting this when i try to run Media composer First

    Hi MrNate3. Can't tell for sure, but I believe that there's some bits and pieces left from the MC trial conflicting with MC First. 

    Did You try to fully uninstall the software and manually cleaning whatever is left in the HD?

    Symphony 2018.5, BM Intensity Pro 4k, Windows 10, i7-5930K, 32 GB ram, Quadro K620 [view my complete system specs]

    peace luca

  • Tue, Jan 23 2018 3:09 PM In reply to

    • Marianna
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    Re: Why am i getting this when i try to run Media composer First

    1.  fully uninstall the software and manually cleaning whatever is left in the HD?

    2.  That means look for anything with Avid and if found - delete it.

    3.  Then look at the readme for MC and follow the PT/MC install process.

    Note - I would uninstall PT as well and see if you can get MC First going before adding on to that

    marianna

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  • Thu, Jan 25 2018 1:00 AM In reply to

    • MrNate3
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    Re: Why am i getting this when i try to run Media composer First

    i did all of that and just installed mc first and im still getting the error msg

     

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  • Fri, Feb 9 2018 4:08 PM In reply to

    • raynel
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    Re: Why am i getting this when i try to run Media composer First

    Hi did you get to fix the problem? If not go back to Driver version: 388.13.  That is what I did and it worked..

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  • Fri, Feb 23 2018 1:11 AM In reply to

    • daxmaestro
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    Re: Why am i getting this when i try to run Media composer First

    I tried that Driver version 388.13, but error still keeps popping up.  I have MC First.  My system is Alienware 15r3 / i7 kabylake / gtx 1060 / 32gb ram.  Any chance there could be a clash with my other editor (Power Director 16)?  I've actually uninstalled MC, Pro Tools, and even did a wipe and os reboot.  To no avail.  I also am using Pro Tools 2018.1

    Dell Precision M5510 / Intel Xeon CPU E3 - 1505M v5 @ 2.8ghz / 32 gb Ram / Samsung Evo SSD 1tb / WD Blue M.2 SSD 1tb / Nvidia M1000M

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  • Fri, Feb 23 2018 7:22 AM In reply to

    • luca.mg
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    Re: Why am i getting this when i try to run Media composer First

    Hi daxmaestro and welcome to the forums. You may want to try different nVidia driver releases, with MC the latest is not necessarily the best working.

    Symphony 2018.5, BM Intensity Pro 4k, Windows 10, i7-5930K, 32 GB ram, Quadro K620 [view my complete system specs]

    peace luca

  • Sun, Feb 25 2018 10:57 PM In reply to

    • daxmaestro
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    Re: Why am i getting this when i try to run Media composer First

    Thank you.  will do

    Dell Precision M5510 / Intel Xeon CPU E3 - 1505M v5 @ 2.8ghz / 32 gb Ram / Samsung Evo SSD 1tb / WD Blue M.2 SSD 1tb / Nvidia M1000M

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  • Fri, Apr 20 2018 12:22 AM In reply to

    Re: Why am i getting this when i try to run Media composer First

    Could someone from Avid explain what the "ACF call" is?

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  • Fri, Apr 20 2018 5:39 PM In reply to

    • Marianna
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    Re: Why am i getting this when i try to run Media composer First

    Randall L. Rike:

    Could someone from Avid explain what the "ACF call" is?

    Trying to find out but the only time I have seen this happen was when a customer has RAW files - they removed the linked raw files  and relinked them again. They also removed all funcky characters/letters from the names of the folders where the media files were stored on their harddrive. 

    marianna

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    marianna.montague@avid.com

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  • Sat, May 5 2018 1:24 AM In reply to

    • daxmaestro
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    Re: Why am i getting this when i try to run Media composer First

    Ok, so as an update to anyone reading this.  I tried older Nvidia geforce drivers, the ones suggested, to no avail.  I kept reading how unfriendly media composer was with geforce.  Some had luck, others not so much.  So, since I'm getting heavier into it video production, I decided to leave the Alienware gamers world, and upgrade to a workstation.  Smile  In short, never had any luck getting it to open on the Alienware.  I just got a Dell Precision M5510 Xeon with Quadro m1000m, and after an initial showdown with my ilok card, it opened right up, on the first try, as if it said thank you for getting a Quadro buddy.  Well, I'll play around with it and report back if or not any other issues arise.  Guess I wasn't one of the lucky ones who got it to work with the Geforce.  (1060gtx)

    Dell Precision M5510 / Intel Xeon CPU E3 - 1505M v5 @ 2.8ghz / 32 gb Ram / Samsung Evo SSD 1tb / WD Blue M.2 SSD 1tb / Nvidia M1000M

    Pro Tools 2018

    Media Composer First 2018

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