Latest post Tue, Dec 26 2017 3:23 PM by scocklin. 2 replies.
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  • Tue, Dec 26 2017 2:32 PM

    • scocklin
    • Top 150 Contributor
    • Joined on Thu, Oct 13 2005
    • Maryland
    • Posts 616
    • Points 7,320

    Can not renew my Avid Perpetual software online.

    I have a few days left before my Avid Media Composer perpetual software expires (12-28) and I can not renew in my master account.  I entered my credit card info in the renew section of my master account and nothing happens.  I called sales support today (12-26-2017) and apparently they are closed for the holidays.  

    Can I get some help please?

    HP Z800 2x 3.46GHz Hex Core X5690, 48GB Ram, Windows 10, Samsung SSD 850 Pro 512GB, Avid Mojo DX, Nvidia Quadro K4000, GTX 1080 FTW, DeckLink SDI 4K,... [view my complete system specs]
  • Tue, Dec 26 2017 3:16 PM In reply to

    Re: Can not renew my Avid Perpetual software online.

    Hi,

    You get a 30 day grace period to renew. So you can either wait until they're open again after the holidays, or send an email to Marianna Montague and Raff Condalor (marianna.montague@avid.com or raff.condalor@avid.com) who are Avid's customer advocates and can help you.

    Media Composer 2018.5 w/Symphony/SS/PF options, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce GT... [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Tue, Dec 26 2017 3:23 PM In reply to

    • scocklin
    • Top 150 Contributor
    • Joined on Thu, Oct 13 2005
    • Maryland
    • Posts 616
    • Points 7,320

    Re: Can not renew my Avid Perpetual software online.

    Thank you.

    HP Z800 2x 3.46GHz Hex Core X5690, 48GB Ram, Windows 10, Samsung SSD 850 Pro 512GB, Avid Mojo DX, Nvidia Quadro K4000, GTX 1080 FTW, DeckLink SDI 4K,... [view my complete system specs]
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