Latest post Fri, Mar 9 2018 5:40 PM by Marianna. 4 replies.
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  • Wed, Feb 21 2018 7:55 PM

    • DonE
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    MC 2018.2 AAF Closed Caption file Import fails. scc Import fails

    I started with a clean install of OS X 10.12.0, then upgraded it to 10.12.6, then installed MC 2018.2. The Data Track only AAF Import would not work. "Some of the embedded media failed to import". From the console: Error importing media for '10ThingScreener_24.mxf'. Error: 'SYS_ERROR'. This is the third time in my memory that this import has been broken after a MC update. The last time it was broken in 8.8.2 (.3 & .4) and fixed in 8.8.5.

    http://community.avid.com/forums/p/180804/842623.aspx#842623

    I also found that scc file import would not work at all for me. Console: AncData Import: Error. Unable to decode "INCRHULK2008_EDIT-FFM_CC_23_ENG(rev2).scc"Exception:
    @ Wed Feb 21 07:55:06 2018
     18.2.0.48210.0
    • Exception: SYS_ERROR

    First I did an uninstall / reinstall of 2018.2 but had the same problems. Then I uninstalled 2018.2 and installed 2018.1. The same files imported with no problems.

    Has anyone else tried these Closed Caption imports?

    Don

    1x AMC/Sy 8.2.11-Win7 Pro 64-HP z800-dual 6core-24GB-Quadro FX 4800-Nitris DX QT775 NV340.84* 3x AMC/Sy 8.2.11-Win7 Pro 64-HP xw8600-8GB-Quadro FX 3700... [view my complete system specs]
  • Fri, Feb 23 2018 4:59 PM In reply to

    • Marianna
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    Re: MC 2018.2 AAF Closed Caption file Import fails. scc Import fails

    DonE 

    Let me check it out for you...  I created a case and have support looking at this.  Case # 03411101

    Stand by

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

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  • Fri, Feb 23 2018 7:13 PM In reply to

    • DonE
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    Re: MC 2018.2 AAF Closed Caption file Import fails. scc Import fails

    Thanks Marianna.

    Avid Customer Care has reproduced this and it will be logged as a Bug.

    1x AMC/Sy 8.2.11-Win7 Pro 64-HP z800-dual 6core-24GB-Quadro FX 4800-Nitris DX QT775 NV340.84* 3x AMC/Sy 8.2.11-Win7 Pro 64-HP xw8600-8GB-Quadro FX 3700... [view my complete system specs]
  • Fri, Mar 9 2018 5:29 PM In reply to

    • DonE
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    • Joined on Tue, Aug 18 2009
    • California, USA
    • Posts 40
    • Points 465

    Re: MC 2018.2 AAF Closed Caption file Import fails. scc Import fails

    This issue took an interesting turn. The Avid tech who reproduced this contacted me and said when he submitted this as a bug, engineering told him he was using a beta 2018.2 and he should download and install from the Avid download site. After doing that, both aaf and scc imported correctly. He asked me to re-download and test. I downloaded a 2nd copy from the download site that was the same size and same md5 checksum as my original download. I uninstalled 2018.1, including a couple of manual additions to the uninstall that he asked me to do, and re-installed the new copy of 2018.2. Both aaf and scc imports work fine for me now. I have since tested the Windows side of 2018.2 and it works fine also. Go figure...

    Don

    1x AMC/Sy 8.2.11-Win7 Pro 64-HP z800-dual 6core-24GB-Quadro FX 4800-Nitris DX QT775 NV340.84* 3x AMC/Sy 8.2.11-Win7 Pro 64-HP xw8600-8GB-Quadro FX 3700... [view my complete system specs]
  • Fri, Mar 9 2018 5:40 PM In reply to

    • Marianna
    • Top 25 Contributor
    • Joined on Thu, Oct 13 2005
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    Re: MC 2018.2 AAF Closed Caption file Import fails. scc Import fails

    DonE

    Weird as we did release 2018.2 and then pulled it back from the DL right away. Might you have gotten it there?  

    Glad all is well and I will be checking the download site and what you would have received from Appman to verify that it is correct now.

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

    WWLD

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