I have a dongle less system here that cant open Avid MC.

I am getting the Service Temporarily Unavailable error.

Pressing OK till the cows come home and still going.

I have to crash Avid to get in.

What's my next move?

When are you seeing that error?

Kevin Klimek:

When are you seeing that error?

At startup.

Basically reboot Mac.

Select Avid MC in dock.

Beach ball for a few min.

See the splash for a second.

Then error pops up.

Press Ok a few hundred times.

Crash Avid MC and repeat.

Does AppMan say you are activated?

Not my day.

I now want to move the license to another system so I can work.

I get "There was an unspecified error (5) initializing the licensing engine" error :(

Kevin Klimek:

Does AppMan say you are activated?

Thats been sitting at "Getting subscription data...." for hours.

Network is fine.

I can access all basic websites from this workstation.

End goal is to move this license over to another Mac Pro.

Can you try this.

Customers have reported a specific error “Error code: 5” relating to the licensing engine when launching the Media Composer | Software v8.x application.

Fix:  Depending on the platform you have you will need to remove the following folder:

Note: This applies for both Application Manager and Avid License Control utilities in all versions 6.x - 8.x.

                   PC -  Look for the following folders.  If found, delete the entire folder.

                             C:\ProgramData\Avid\Licenses

                   Mac - Look for the following folders. If found, delete the entire folder.

                             Macintosh HD/Library/Application_Support/Avid/Licenses

Important:   If you can’t find the specific folder in Windows, go to Folder Options in the Tools menu and select “Show Hidden Folders.”

Marianna:

Can you try this...

Thanks that kinda worked.

But when opening Avid License Control I only see Avid MC 7.0/Interplay 7.0 with the ACTIVE button.

The Symphony shows a greyed out ACTIVATE button.

I am currently running MC 8.7.2 and would like to DEACTIVATE it from this problematic workstation.

Is there another option?

Can you email me or PM me the system ID?