Latest post Thu, Jul 26 2018 4:23 PM by djsakai. 15 replies.
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  • Sun, Jul 22 2018 6:50 PM

    Media composer first will not launch

    I had to move to a new laptop. Old one was stolen.

    I set up new computer with timemachine backup from old computer.

     

    I now cannot get media composer first to launch. I keep getting this error message.

    Exception: std::exception, what:Failed to change priority

     

    can you help please?

     

    Thanks

    Johnny

  • Mon, Jul 23 2018 5:11 PM In reply to

    • djsakai
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    Re: Media composer first will not launch

    I am also having the same issue.

     

    System specs

    Macbook Pro 2018 i9

    32GB Ram

    Radeon Pro 560x

    MACOS 10.13.6

     

    MACOS 10.13.6 Macbook Pro 2018 i9 32GB ram Radeon Pro 560X 4096 MB Windows 10 Custom Build Intel Core i9-7940X Skylake X 14-Core 3.1 GHz Nvidia... [view my complete system specs]
  • Mon, Jul 23 2018 5:32 PM In reply to

    • Marianna
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    Re: Media composer first will not launch

    JohnyG

    timemachine backs up more than just the app.  Can you unistall MC First then Reinstall t please.

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

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  • Mon, Jul 23 2018 5:33 PM In reply to

    • Marianna
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    Re: Media composer first will not launch

    One thing to check first here djsakai

    make sure you are using MC First 2018.7.1

    Issu with Mac OS 10.13.4 and higher which is why we came out with 2018.7.1.  if you need this - uninstall the older version and thn install this one. Its inside your MyAvid

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

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  • Mon, Jul 23 2018 5:35 PM In reply to

    Re: Media composer first will not launch

    I have tried everything - deleting and wiping avid and application manager from new macbookpro. then re-installing. I have even set up a new email login account with avid. But it still finds the old macbook pro and still it will not launch.

     

     

     

    djsakai:

    I am also having the same issue.

     

    System specs

    Macbook Pro 2018 i9

    32GB Ram

    Radeon Pro 560x

    MACOS 10.13.6

     

     

  • Mon, Jul 23 2018 5:37 PM In reply to

    Re: Media composer first will not launch

    Hi Marianna

     

    I have tried everything - deleting and wiping avid and application manager from new macbookpro. then re-installing. I have even set up a new email login account with avid. But it still finds the old macbook pro system and still it will not launch.

     

    Thanks for your reply

    Johnny

     

  • Mon, Jul 23 2018 6:14 PM In reply to

    • Marianna
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    Re: Media composer first will not launch

    Johnny

    By chance do you have the following folders:

    HD/Library/Caches/Avid/AppManager/Cache

    HD/Library/Caches/Avid/AppManager/Db

    if so trash the ones in BOLD

    Now try it

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

    WWLD

  • Mon, Jul 23 2018 6:39 PM In reply to

    Re: Media composer first will not launch

    Thanks for your help Marianna

    I have just tried all that and just got the same error message again. It just will not launch! {i notice it is still retaining the old computer name] cheers Johnny
  • Mon, Jul 23 2018 6:43 PM In reply to

    • djsakai
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    Re: Media composer first will not launch

    I also tried to delete the folder. No Luck.

     

    Also note that my macbook pro 2018 i9 was new and I did not restore from timemachine. The first app I instaled was avid. JohnnyG what laptop are you using?

     

     

    MACOS 10.13.6 Macbook Pro 2018 i9 32GB ram Radeon Pro 560X 4096 MB Windows 10 Custom Build Intel Core i9-7940X Skylake X 14-Core 3.1 GHz Nvidia... [view my complete system specs]
  • Mon, Jul 23 2018 6:52 PM In reply to

    Re: Media composer first will not launch

     

    JULY 2018 15 INCH MACBOOK PRO

    16gb ram

    512k storage.

    2,6ghz intel core i7

    Radeon Pro 560X 4096 MB

    Intel UHD Graphics 630 1536 MB

     

  • Mon, Jul 23 2018 10:36 PM In reply to

    • RalphC
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    Re: Media composer first will not launch

    JohnnyG Ireland:
    Exception: std::exception, what:Failed to change priority

     

    We have a bug logged MCDEV-9597 for this issue Eng team is investigating.

     

     

    Thanks,

    RalphC

    This is a test. Media Composer 8.8 w/Symphony option, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce... [view my complete system specs]
  • Mon, Jul 23 2018 10:44 PM In reply to

    Re: Media composer first will not launch

    Thanks Ralph.

     

    Just so you are aware- I bought media composer subscription tonight and the exact same error code shows up at login window also.

     

    [fyi - My macbookpro is the new July 2018 15 inch released 2 weeks ago.]

  • Thu, Jul 26 2018 4:10 AM In reply to

    • mindmark
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    Re: Media composer first will not launch

    I just got the exact same laptop and have the same issue. 

    But I found that MC 8.9.4 does work! So I'm using that till the issue is fixed.

     

     

  • Thu, Jul 26 2018 5:12 AM In reply to

    Re: Media composer first will not launch

    Thanks Mindmark

     

    I've been in touch with avid support.

    They advised I wiped the computer and reinstalled mac os so it is a clean standalone machine.

    I did all this - but when I launched media composer [the very latest version] I again got the same error message.

     

    So both media composer first and the latest MC on this new machine are not launching.

    Cheers

    Johnny

  • Thu, Jul 26 2018 1:13 PM In reply to

    • RalphC
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    Re: Media composer first will not launch

    Hi Johnny,

        We have a fix for this but it will be on the next update coming soon!

     

     

    Thanks,

    RalphC

    This is a test. Media Composer 8.8 w/Symphony option, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce... [view my complete system specs]
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