Latest post Mon, Sep 17 2018 2:43 PM by Marianna. 5 replies.
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  • Fri, Sep 14 2018 10:49 PM

    • sbohn
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    Cannot launch MC First, gets "Unable to retrieve entitlement data"

    I would like to try out the Media Composer First version 2018.09, so I installed it on my windows 10, 64 bit PC.

    However when I launch it (after signing on via Application Manager) I get:

     

    "Unable to retrieve entitlement data".

  • Sat, Sep 15 2018 1:29 PM In reply to

    • RalphC
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    Re: Cannot launch MC First, gets "Unable to retrieve entitlement data"

    Hi sbohn,

      Be sure you are signed in to AppMan with the same email address you use to register MC|First, I have seen user who login to AppMan with the different email address used to register MC|First resulting to no entitlement data. Also, try  Uncheck Data Collection in AppMan Preferences you can find this in the sign in the dropdown.

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Sun, Sep 16 2018 4:19 PM In reply to

    • Marianna
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    Re: Cannot launch MC First, gets "Unable to retrieve entitlement data"

    sbohn,

    are you still stuck?

    Marianna

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  • Sun, Sep 16 2018 7:20 PM In reply to

    • sbohn
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    Re: Cannot launch MC First, gets "Unable to retrieve entitlement data"

    Hi Marianna,

    I need to install again first and try.

    But I'm sure I used the same email since I only got one master account user (email) same as I used for Protools.

    Br

    Søren

  • Mon, Sep 17 2018 5:58 AM In reply to

    • sbohn
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    Re: Cannot launch MC First, gets "Unable to retrieve entitlement data"

    Hi RalphC,

    When I logon to my master account, it lists Media Composer First as "Perpetual Product".

    What does that mean ?

    Br

    Søren

  • Mon, Sep 17 2018 2:43 PM In reply to

    • Marianna
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    Re: Cannot launch MC First, gets "Unable to retrieve entitlement data"

    Soren

    That means you can continue to use it indefinately .... as we update the software you will receive upgrades to the free version.

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

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