Hello, the history of my problem:

1) Used Sibelius 7.1.3 (Educational special when purchased.)

2) Upgraded to 7.5 - thought I was getting free upgrade to 7.5 - created many files using it 

3) Discovered it was only a 30 day free trial and cannot access/save those files now

4) Signed up for Sibelius Ultimate - Standard Support & Upgrade Plan, 3 years $399

5) Can't get the new Sibelius activated. When I try to open it I get...

a. Welcome to Sibelius - and I choose to "activate"

b. Application Manager opens - I put in my new System ID and Activation code

c. I get two messages:

   1. Please restart Sibelius to activate

   2. Activation failed. Prior product is not correct for the upgrade license. 

d. When I try to restart Sibelius as requested, I get the same things. And round and around we go. 

WHAT AM I DOING WRONG? I'm getting quite frustrated!

Hi cyswinyar,

  This is the Pro Video Community Forums. Sibelius Forums is here. Pm or email me I will create a case for your activation issue.

Thanks,

RalphC

I would be glad to create a case for my activation issue. I think I already have a case number but I am getting nowhere fast with that. 

Any help you can give would be appreciated.

cyswinyar

Case : 03558598]

I'll ping support to get the case going.

RalphC