Latest post Mon, Mar 2 2020 11:29 AM by luca.mg. 122 replies.
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  • Fri, May 10 2019 3:12 PM In reply to

    • Marianna
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    Re: Sometimes MC won't close

    Terry

    Do you happen to have a case # so I can find the info?

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

    WWLD

  • Fri, May 10 2019 3:18 PM In reply to

    Re: Sometimes MC won't close

    Sorry, it was a while ago...back when I first posted this to the forum.   I got an email from Avid requesting the crash logs which I sent the next time MC wouldn't close.

    MC 2018.12.3 with Symphony, Matrox MX02 Mini Max, Win 7 Pro, HP Z800 2x6-Core 3.2Ghz Xeon, 48GB ram, Quadro K4200, SanDisk Extreme 240GB SSD as system... [view my complete system specs]

    I have a fantastic editing assistant.  He stays by my side when I edit...doesn't talk too much...and thinks I'm a genius!    Check him out here: www.youtube.com/watch?v=ZQVkYaaPO6g

  • Fri, May 10 2019 3:24 PM In reply to

    • Marianna
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    Re: Sometimes MC won't close

    I found it.  Case # 03629212

    Dennis asked for crash logs.  I know you sent them to Avid but they dont go to the same place - can you send me a crash log the next time it happens?  

    Also, this helps me too.....

    https://avid.secure.force.com/pkb/articles/en_US/User_Guide/Obtain-the-current-release-of-the-Avid-System-Diagnostic-Tool-ASDT

    ANYONE who has this issue, please email me direct.  Need specfiations, OS, MC version and any I/O attached and if so what?

    Plus crash logs.

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

    WWLD

  • Fri, May 10 2019 4:36 PM In reply to

    Re: Sometimes MC won't close

    Thanks, Marianna.  I will send next time the problem occurs.

    MC 2018.12.3 with Symphony, Matrox MX02 Mini Max, Win 7 Pro, HP Z800 2x6-Core 3.2Ghz Xeon, 48GB ram, Quadro K4200, SanDisk Extreme 240GB SSD as system... [view my complete system specs]

    I have a fantastic editing assistant.  He stays by my side when I edit...doesn't talk too much...and thinks I'm a genius!    Check him out here: www.youtube.com/watch?v=ZQVkYaaPO6g

  • Sat, May 18 2019 3:10 PM In reply to

    • luca.mg
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    Re: Sometimes MC won't close

    Marianna:
    Dennis asked for crash logs.

    No crash log! :-( The improper quit occurred a few times at the end of the work day, and I went looking for the crash logs the following morning, but there were none. I thought that they might have disappeared turning off the computer. Today I searched for the logs as soon as the hiccup happened, and still there is none.

    Can You confirm that the logs should be into C:\ProgramData\Avid\Support\Logs?

    My sys specs in the message footer.

    Have a nice weekend everybody!

    Symphony 19.12, BM Intensity Pro 4k, Windows 10, i7-5930K, 32 GB ram, Quadro K620 [view my complete system specs]

    peace luca

  • Tue, May 21 2019 8:43 PM In reply to

    • luca.mg
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    Re: Sometimes MC won't close

    Gotcha! It's not an MC error log, it's the Windows Error Reporting tool, WER. The reports are stored in C:\ProgramData\Microsoft\Windows\WER\ReportArchive into folders with cryptic names, beginning with either AppHang or AppCrash. When MC hangs on exit an AppHang_AvidMediaCompose_ea-many-alphanumerical-characters folder is created, containing the actual error report, a Report.wer file, which is a text file. As for the last error on exit on my system, the report is stored into the C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppHang_AvidMediaCompose_ea92ccfc601718bdf77468c806f17c24e5460_d710c6c7_2f61ae17 folder. This is the content of the Report.wer file:

    Version=1
    EventType=AppHangB1
    EventTime=132029429714844803
    ReportType=3
    Consent=1
    UploadTime=132029429782940487
    ReportStatus=268435456
    ReportIdentifier=1ad111f5-63d2-42d8-a6e8-921f381fdebe
    IntegratorReportIdentifier=ae7048ec-5ab9-49c6-9952-202818f2ca3c
    Wow64Host=34404
    NsAppName=AvidMediaComposer.exe
    OriginalFilename=AvidMediaComposer.EXE
    AppSessionGuid=00003fe4-0009-005a-86ab-0bddc70fd501
    TargetAppId=W:000652fb36991a56cafe1cdbb17d85a170d800000904!0000e639a6af714f3413df83312f24288114c676594f!AvidMediaComposer.exe
    TargetAppVer=2019//03//29:05:53:11!2e031ce!AvidMediaComposer.exe
    BootId=4294967295
    TargetAsId=7732
    UserImpactVector=269484304
    IsFatal=1
    Response.BucketId=c0ed51ffe4d8469c7224a9b17cc2ad92
    Response.BucketTable=5
    Response.LegacyBucketId=1307356371611725202
    Response.type=4
    Sig[0].Name=Application Name
    Sig[0].Value=AvidMediaComposer.exe
    Sig[1].Name=Application Version
    Sig[1].Value=18.12.3.51505
    Sig[2].Name=Application Timestamp
    Sig[2].Value=5c9db2c7
    Sig[3].Name=Hang Signature
    Sig[3].Value=8c6f
    Sig[4].Name=Hang Type
    Sig[4].Value=134217728
    DynamicSig[1].Name=OS Version
    DynamicSig[1].Value=10.0.17134.2.0.0.256.48
    DynamicSig[2].Name=Locale ID
    DynamicSig[2].Value=1033
    DynamicSig[22].Name=Additional Hang Signature 1
    DynamicSig[22].Value=8c6fe2b88720f809cbca35c1c3a27e57
    DynamicSig[23].Name=Additional Hang Signature 2
    DynamicSig[23].Value=ac28
    DynamicSig[24].Name=Additional Hang Signature 3
    DynamicSig[24].Value=ac284178f7e1019eca72ca54518709ce
    DynamicSig[25].Name=Additional Hang Signature 4
    DynamicSig[25].Value=8c6f
    DynamicSig[26].Name=Additional Hang Signature 5
    DynamicSig[26].Value=8c6fe2b88720f809cbca35c1c3a27e57
    DynamicSig[27].Name=Additional Hang Signature 6
    DynamicSig[27].Value=ac28
    DynamicSig[28].Name=Additional Hang Signature 7
    DynamicSig[28].Value=ac284178f7e1019eca72ca54518709ce
    UI[3]=Avid Editor is not responding
    UI[4]=If you close the program, you might lose information.
    UI[5]=Close the program
    UI[6]=Close the program
    UI[7]=Close the program
    LoadedModule[0]=C:\Program Files\Avid\Avid Media Composer\AvidMediaComposer.exe
    LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
    LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL
    LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll
    LoadedModule[4]=C:\WINDOWS\System32\USER32.dll
    LoadedModule[5]=C:\WINDOWS\System32\win32u.dll
    LoadedModule[6]=C:\WINDOWS\System32\GDI32.dll
    LoadedModule[7]=C:\WINDOWS\System32\gdi32full.dll
    LoadedModule[8]=C:\WINDOWS\System32\msvcp_win.dll
    LoadedModule[9]=C:\WINDOWS\System32\ucrtbase.dll
    LoadedModule[10]=C:\WINDOWS\System32\ADVAPI32.dll
    LoadedModule[11]=C:\WINDOWS\System32\msvcrt.dll
    LoadedModule[12]=C:\WINDOWS\System32\sechost.dll
    LoadedModule[13]=C:\WINDOWS\System32\RPCRT4.dll
    LoadedModule[14]=C:\WINDOWS\System32\SHELL32.dll
    LoadedModule[15]=C:\WINDOWS\System32\cfgmgr32.dll
    LoadedModule[16]=C:\WINDOWS\System32\shcore.dll
    LoadedModule[17]=C:\WINDOWS\System32\combase.dll
    LoadedModule[18]=C:\WINDOWS\System32\bcryptPrimitives.dll
    LoadedModule[19]=C:\WINDOWS\System32\windows.storage.dll
    LoadedModule[20]=C:\WINDOWS\System32\shlwapi.dll
    LoadedModule[21]=C:\WINDOWS\System32\kernel.appcore.dll
    LoadedModule[22]=C:\WINDOWS\System32\profapi.dll
    LoadedModule[23]=C:\WINDOWS\System32\powrprof.dll
    LoadedModule[24]=C:\WINDOWS\System32\FLTLIB.DLL
    LoadedModule[25]=C:\WINDOWS\System32\ole32.dll
    LoadedModule[26]=C:\WINDOWS\System32\IMM32.dll
    LoadedModule[27]=C:\WINDOWS\System32\OLEAUT32.dll
    LoadedModule[28]=C:\Program Files\Avid\Avid Media Composer\HIIP.dll
    LoadedModule[29]=C:\Program Files\Avid\Avid Media Composer\Avicuio62.dll
    LoadedModule[30]=C:\Program Files\Avid\Avid Media Composer\swrtfx.dll
    LoadedModule[31]=C:\Program Files\Avid\Avid Media Composer\LegacyVideoEffects.dll
    LoadedModule[32]=C:\Program Files\Avid\Avid Media Composer\Avicuuc62.dll
    LoadedModule[33]=C:\Program Files\Avid\Avid Media Composer\DMF.dll
    LoadedModule[34]=C:\Program Files\Avid\Avid Media Composer\Avicuin62.dll
    LoadedModule[35]=C:\Program Files\Avid\Avid Media Composer\CoreUtils.dll
    LoadedModule[36]=C:\Program Files\Avid\Avid Media Composer\ELF_64.dll
    LoadedModule[37]=C:\WINDOWS\System32\WS2_32.dll
    LoadedModule[38]=C:\Program Files\Avid\Avid Media Composer\Qt5Core.dll
    LoadedModule[39]=C:\Program Files\Avid\Avid Media Composer\Qt5Xml.dll
    LoadedModule[40]=C:\Program Files\Avid\Avid Media Composer\Qt5Widgets.dll
    LoadedModule[41]=C:\Program Files\Avid\Avid Media Composer\Qt5Network.dll
    LoadedModule[42]=C:\WINDOWS\System32\CRYPT32.dll
    LoadedModule[43]=C:\Program Files\Avid\Avid Media Composer\Qt5Gui.dll
    LoadedModule[44]=C:\WINDOWS\System32\MSASN1.dll
    LoadedModule[45]=C:\Program Files\Avid\Avid Media Composer\il.dll
    LoadedModule[46]=C:\Program Files\Avid\Avid Media Composer\ACFPluginHost.dll
    LoadedModule[47]=C:\Program Files\Avid\Avid Media Composer\FTF.dll
    LoadedModule[48]=C:\Program Files\Avid\Avid Media Composer\Qt5PrintSupport.dll
    LoadedModule[49]=C:\WINDOWS\System32\COMDLG32.dll
    LoadedModule[50]=C:\Program Files\Avid\Avid Media Composer\Qt5WebChannel.dll
    LoadedModule[51]=C:\Program Files\Avid\Avid Media Composer\Qt5WebEngineWidgets.dll
    LoadedModule[52]=C:\Program Files\Avid\Avid Media Composer\Qt5WebEngineCore.dll
    LoadedModule[53]=C:\WINDOWS\System32\PSAPI.DLL
    LoadedModule[54]=C:\Program Files\Avid\Avid Media Composer\ameWaveformEngine.dll
    LoadedModule[55]=C:\Program Files\Avid\Avid Media Composer\AvCoreM2W10.dll
    LoadedModule[56]=C:\WINDOWS\System32\imagehlp.dll
    LoadedModule[57]=C:\Program Files\Avid\Avid Media Composer\BackgroundQueue.dll
    LoadedModule[58]=C:\Program Files\Avid\Avid Media Composer\MultiTouchSurfaceControl.dll
    LoadedModule[59]=C:\Program Files\Avid\Avid Media Composer\Mac2Qt.dll
    LoadedModule[60]=C:\Program Files\Avid\Avid Media Composer\avx.dll
    LoadedModule[61]=C:\Program Files\Avid\Avid Media Composer\UIShellQt.dll
    LoadedModule[62]=C:\WINDOWS\SYSTEM32\MSVCP140.dll
    LoadedModule[63]=C:\WINDOWS\SYSTEM32\VCRUNTIME140.dll
    LoadedModule[64]=C:\WINDOWS\SYSTEM32\WSOCK32.dll
    LoadedModule[65]=C:\WINDOWS\SYSTEM32\VERSION.dll
    LoadedModule[66]=C:\WINDOWS\SYSTEM32\WINMM.dll
    LoadedModule[67]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
    LoadedModule[68]=C:\Program Files\Avid\Avid Media Composer\libjpegV4_mc.dll
    LoadedModule[69]=C:\Program Files\Avid\Avid Media Composer\MCCloud.dll
    LoadedModule[70]=C:\Program Files\Avid\Avid Media Composer\MXFviaAAF.dll
    LoadedModule[71]=C:\Program Files\Avid\Avid Media Composer\AvidBSMClient.dll
    LoadedModule[72]=C:\Program Files\Avid\Avid Media Composer\gk.dll
    LoadedModule[73]=C:\Program Files\Avid\Avid Media Composer\xerces-c_3_2.dll
    LoadedModule[74]=C:\Program Files\Avid\Avid Media Composer\LIBEAY32.dll
    LoadedModule[75]=C:\Program Files\Avid\Avid Media Composer\SSLEAY32.dll
    LoadedModule[76]=C:\Program Files\Avid\Avid Media Composer\Qt5WebSockets.dll
    LoadedModule[77]=C:\Program Files\Avid\Avid Media Composer\QM-vc14-x64.dll
    LoadedModule[78]=C:\Program Files\Avid\Avid Media Composer\Qt5Sql.dll
    LoadedModule[79]=C:\Program Files\Avid\Avid Media Composer\CaptionManager.dll
    LoadedModule[80]=C:\Program Files\Avid\Avid Media Composer\HIIPUNV.dll
    LoadedModule[81]=C:\Program Files\Avid\Avid Media Composer\XPTHREAD.dll
    LoadedModule[82]=C:\WINDOWS\SYSTEM32\AVIFIL32.dll
    LoadedModule[83]=C:\Program Files\Avid\Avid Media Composer\ERBUFIO.dll
    LoadedModule[84]=C:\Program Files\Avid\Avid Media Composer\xppath.dll
    LoadedModule[85]=C:\WINDOWS\SYSTEM32\WINHTTP.dll
    LoadedModule[86]=C:\WINDOWS\SYSTEM32\MPR.dll
    LoadedModule[87]=C:\WINDOWS\SYSTEM32\DNSAPI.dll
    LoadedModule[88]=C:\WINDOWS\System32\NSI.dll
    LoadedModule[89]=C:\Program Files\Avid\Avid Media Composer\Avicudt62.dll
    LoadedModule[90]=C:\Program Files\Avid\Avid Media Composer\tbb.dll
    LoadedModule[91]=C:\Program Files\Avid\Avid Media Composer\tbbmalloc.dll
    LoadedModule[92]=C:\WINDOWS\SYSTEM32\MSVCR120.dll
    LoadedModule[93]=C:\WINDOWS\SYSTEM32\MSVCP120.dll
    LoadedModule[94]=C:\WINDOWS\SYSTEM32\WINSPOOL.DRV
    LoadedModule[95]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.17134.706_none_f94e2d3f30997a52\COMCTL32.dll
    LoadedModule[96]=C:\Program Files\Avid\Avid Media Composer\ERCORE.dll
    LoadedModule[97]=C:\Program Files\Avid\Avid Media Composer\mt.dll
    LoadedModule[98]=C:\Program Files\Avid\Avid Media Composer\ml.dll
    LoadedModule[99]=C:\Program Files\Avid\Avid Media Composer\Qt5Positioning.dll
    LoadedModule[100]=C:\WINDOWS\SYSTEM32\Secur32.dll
    LoadedModule[101]=C:\WINDOWS\SYSTEM32\dhcpcsvc.DLL
    LoadedModule[102]=C:\WINDOWS\SYSTEM32\urlmon.dll
    LoadedModule[103]=C:\WINDOWS\SYSTEM32\USERENV.dll
    LoadedModule[104]=C:\Program Files\Avid\Avid Media Composer\Qt5Quick.dll
    LoadedModule[105]=C:\WINDOWS\SYSTEM32\USP10.dll
    LoadedModule[106]=C:\Program Files\Avid\Avid Media Composer\Qt5Qml.dll
    LoadedModule[107]=C:\WINDOWS\SYSTEM32\d3d9.dll
    LoadedModule[108]=C:\WINDOWS\SYSTEM32\DDRAW.dll
    LoadedModule[109]=C:\WINDOWS\SYSTEM32\NETAPI32.dll
    LoadedModule[110]=C:\WINDOWS\SYSTEM32\OPENGL32.dll
    LoadedModule[111]=C:\WINDOWS\SYSTEM32\dwmapi.dll
    LoadedModule[112]=C:\WINDOWS\SYSTEM32\WINMMBASE.dll
    LoadedModule[113]=C:\WINDOWS\SYSTEM32\MSVCR110.dll
    LoadedModule[114]=C:\Program Files\Avid\Avid Media Composer\Qt5Svg.dll
    LoadedModule[115]=C:\Program Files\Avid\Avid Media Composer\StorageAPI.dll
    LoadedModule[116]=C:\Program Files\Avid\Avid Media Composer\ilgpu.dll
    LoadedModule[117]=C:\WINDOWS\SYSTEM32\MSVFW32.dll
    LoadedModule[118]=C:\WINDOWS\SYSTEM32\MSACM32.dll
    LoadedModule[119]=C:\WINDOWS\SYSTEM32\PROPSYS.dll
    LoadedModule[120]=C:\WINDOWS\SYSTEM32\bcrypt.dll
    LoadedModule[121]=C:\WINDOWS\SYSTEM32\iertutil.dll
    LoadedModule[122]=C:\WINDOWS\SYSTEM32\dxgi.dll
    LoadedModule[123]=C:\WINDOWS\SYSTEM32\DCIMAN32.dll
    LoadedModule[124]=C:\WINDOWS\SYSTEM32\GLU32.dll
    LoadedModule[125]=C:\WINDOWS\SYSTEM32\SSPICLI.DLL
    LoadedModule[126]=C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL
    LoadedModule[127]=C:\Program Files\Avid\Avid Media Composer\mi-client-dynamic-vc14.dll
    LoadedModule[128]=C:\WINDOWS\SYSTEM32\NETUTILS.DLL
    LoadedModule[129]=C:\WINDOWS\SYSTEM32\SRVCLI.DLL
    LoadedModule[130]=C:\WINDOWS\SYSTEM32\MSWSOCK.dll
    LoadedModule[131]=C:\Program Files\Avid\Avid Media Composer\AMPIHost.dll
    LoadedModule[132]=C:\Program Files\Avid\Avid Media Composer\CoreThreads.dll
    LoadedModule[133]=C:\Program Files\Avid\Avid Media Composer\CoreServices.dll
    LoadedModule[134]=C:\Program Files\Avid\Avid Media Composer\DMSClientLib.dll
    LoadedModule[135]=C:\Program Files\Avid\Avid Media Composer\ACME.dll
    LoadedModule[136]=C:\Program Files\Avid\Avid Media Composer\ADMCommon.dll
    LoadedModule[137]=C:\Program Files\Avid\Avid Media Composer\ameQuickTime.dll
    LoadedModule[138]=C:\Program Files\Avid\Avid Media Composer\ADMDevices.dll
    LoadedModule[139]=C:\Program Files\Avid\Avid Media Composer\ami.dll
    LoadedModule[140]=C:\Program Files\Avid\Avid Media Composer\ameImportExport.dll
    LoadedModule[141]=C:\Program Files\Avid\Avid Media Composer\rpe.dll
    LoadedModule[142]=C:\Program Files\Avid\Avid Media Composer\TaskScheduler.dll
    LoadedModule[143]=C:\Program Files\Avid\Avid Media Composer\MvCore.dll
    LoadedModule[144]=C:\Program Files\Avid\Avid Media Composer\digitalio.dll
    LoadedModule[145]=C:\Program Files\Avid\Avid Media Composer\ameLibrary.dll
    LoadedModule[146]=C:\Program Files\Avid\Avid Media Composer\LavaFlow.dll
    LoadedModule[147]=C:\Program Files\Avid\Avid Media Composer\Aed.dll
    LoadedModule[148]=C:\Program Files\Avid\Avid Media Composer\DynViewUIShell.dll
    LoadedModule[149]=C:\Program Files\Avid\Avid Media Composer\AMI_Mob.dll
    LoadedModule[150]=C:\Program Files\Avid\Avid Media Composer\Aeu.dll
    LoadedModule[151]=C:\Program Files\Avid\Avid Media Composer\Aut.dll
    LoadedModule[152]=C:\Program Files\Avid\Avid Media Composer\AvUIshell20.dll
    LoadedModule[153]=C:\Program Files\Avid\Avid Media Composer\AuiCore.dll
    LoadedModule[154]=C:\Program Files\Avid\Avid Media Composer\iNEWSInterface.dll
    LoadedModule[155]=C:\Program Files\Avid\Avid Media Composer\MvInt.dll
    LoadedModule[156]=C:\Program Files\Avid\Avid Media Composer\ClassicEffects.dll
    LoadedModule[157]=C:\WINDOWS\SYSTEM32\pdh.dll
    LoadedModule[158]=C:\WINDOWS\SYSTEM32\DSOUND.dll
    LoadedModule[159]=C:\WINDOWS\SYSTEM32\WMVCore.DLL
    LoadedModule[160]=C:\Program Files\Avid\Avid Media Composer\MPEG2Parser.dll
    LoadedModule[161]=C:\WINDOWS\SYSTEM32\DINPUT8.dll
    LoadedModule[162]=C:\WINDOWS\SYSTEM32\WMASF.DLL
    LoadedModule[163]=C:\WINDOWS\SYSTEM32\mfperfhelper.dll
    LoadedModule[164]=C:\Program Files\Avid\Avid Media Composer\AvidSatinWrapper.dll
    LoadedModule[165]=C:\Program Files\Avid\Avid Media Composer\amimdk.dll
    LoadedModule[166]=C:\Program Files\Avid\Avid Media Composer\Play.dll
    LoadedModule[167]=C:\Program Files\Avid\Avid Media Composer\Events.dll
    LoadedModule[168]=C:\Program Files\Avid\Avid Media Composer\FileMgr.dll
    LoadedModule[169]=C:\Program Files\Avid\Avid Media Composer\mesa-4.0.dll
    LoadedModule[170]=C:\Program Files\Avid\Avid Media Composer\HWcommon.dll
    LoadedModule[171]=C:\WINDOWS\SYSTEM32\dbghelp.dll
    LoadedModule[172]=C:\WINDOWS\SYSTEM32\MSIMG32.dll
    LoadedModule[173]=C:\WINDOWS\SYSTEM32\UxTheme.dll
    LoadedModule[174]=C:\WINDOWS\SYSTEM32\OLEACC.dll
    LoadedModule[175]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.17134.706_none_2c2e95b08af6e9d5\gdiplus.dll
    LoadedModule[176]=C:\WINDOWS\SYSTEM32\dnssd.dll
    LoadedModule[177]=C:\WINDOWS\SYSTEM32\inputhost.dll
    LoadedModule[178]=C:\WINDOWS\SYSTEM32\wintypes.dll
    LoadedModule[179]=C:\WINDOWS\SYSTEM32\CoreMessaging.dll
    LoadedModule[180]=C:\WINDOWS\SYSTEM32\CoreUIComponents.dll
    LoadedModule[181]=C:\WINDOWS\SYSTEM32\ntmarta.dll
    LoadedModule[182]=C:\Program Files\Avid\Avid Media Composer\platforms\qwindows.dll
    LoadedModule[183]=C:\WINDOWS\System32\WINTRUST.DLL
    LoadedModule[184]=C:\WINDOWS\SYSTEM32\CRYPTSP.dll
    LoadedModule[185]=C:\WINDOWS\system32\rsaenh.dll
    LoadedModule[186]=C:\WINDOWS\System32\MSCTF.dll
    LoadedModule[187]=C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_da5bc49f05fc5841\nvoglv64.dll
    LoadedModule[188]=C:\WINDOWS\System32\SETUPAPI.dll
    LoadedModule[189]=C:\WINDOWS\SYSTEM32\WTSAPI32.dll
    LoadedModule[190]=C:\WINDOWS\SYSTEM32\DEVOBJ.dll
    LoadedModule[191]=C:\WINDOWS\SYSTEM32\WINSTA.dll
    LoadedModule[192]=C:\Program Files\Avid\Avid Media Composer\imageformats\qdds.dll
    LoadedModule[193]=C:\Program Files\Avid\Avid Media Composer\imageformats\qgif.dll
    LoadedModule[194]=C:\Program Files\Avid\Avid Media Composer\imageformats\qicns.dll
    LoadedModule[195]=C:\Program Files\Avid\Avid Media Composer\imageformats\qico.dll
    LoadedModule[196]=C:\Program Files\Avid\Avid Media Composer\imageformats\qjpeg.dll
    LoadedModule[197]=C:\Program Files\Avid\Avid Media Composer\imageformats\qsvg.dll
    LoadedModule[198]=C:\Program Files\Avid\Avid Media Composer\imageformats\qtga.dll
    LoadedModule[199]=C:\Program Files\Avid\Avid Media Composer\imageformats\qtiff.dll
    LoadedModule[200]=C:\Program Files\Avid\Avid Media Composer\imageformats\qwbmp.dll
    LoadedModule[201]=C:\Program Files\Avid\Avid Media Composer\imageformats\qwebp.dll
    LoadedModule[202]=C:\WINDOWS\System32\clbcatq.dll
    LoadedModule[203]=C:\WINDOWS\system32\dataexchange.dll
    LoadedModule[204]=C:\WINDOWS\system32\d3d11.dll
    LoadedModule[205]=C:\WINDOWS\system32\dcomp.dll
    LoadedModule[206]=C:\WINDOWS\system32\twinapi.appcore.dll
    LoadedModule[207]=C:\WINDOWS\system32\RMCLIENT.dll
    LoadedModule[208]=C:\WINDOWS\SYSTEM32\TextInputFramework.dll
    LoadedModule[209]=C:\WINDOWS\SYSTEM32\dbgcore.DLL
    LoadedModule[210]=C:\WINDOWS\system32\dwrite.dll
    LoadedModule[211]=C:\WINDOWS\SYSTEM32\dhcpcsvc6.DLL
    LoadedModule[212]=C:\Program Files\Avid\Avid Media Composer\DIOPyromaniacOHCI.dll
    LoadedModule[213]=C:\Program Files\Avid\Avid Media Composer\FlamethrowerOHCI.DLL
    LoadedModule[214]=C:\Program Files\Avid\Avid Media Composer\MSDVStream.dll
    LoadedModule[215]=C:\WINDOWS\SYSTEM32\QUARTZ.dll
    LoadedModule[216]=C:\WINDOWS\SYSTEM32\mfc140u.dll
    LoadedModule[217]=C:\WINDOWS\SYSTEM32\msdmo.dll
    LoadedModule[218]=C:\Program Files\Avid\Avid Media Composer\AVX2_Plug-Ins\AAFProcessor.avx
    LoadedModule[219]=C:\Program Files\Avid\Avid Media Composer\IMEX.dll
    LoadedModule[220]=C:\WINDOWS\system32\napinsp.dll
    LoadedModule[221]=C:\WINDOWS\system32\pnrpnsp.dll
    LoadedModule[222]=C:\WINDOWS\system32\NLAapi.dll
    LoadedModule[223]=C:\WINDOWS\System32\winrnr.dll
    LoadedModule[224]=C:\WINDOWS\System32\fwpuclnt.dll
    LoadedModule[225]=C:\Windows\System32\rasadhlp.dll
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    LoadedModule[457]=C:\WINDOWS\system32\nvshext.dll
    LoadedModule[458]=C:\Program Files\NVIDIA Corporation\nview\nvshell.dll
    LoadedModule[459]=C:\WINDOWS\system32\explorerframe.dll
    LoadedModule[460]=c:\Program Files\Common Files\Avid\Audio\Plug-Ins\DVerb.aaxplugin\Contents\x64\DVerb.aaxplugin
    LoadedModule[461]=c:\Program Files\Common Files\Avid\Audio\Plug-Ins\EQIII.aaxplugin\Contents\x64\EQIII.aaxplugin
    LoadedModule[462]=c:\Program Files\Common Files\Avid\Audio\Plug-Ins\DynamicsIII.aaxplugin\Contents\x64\DynamicsIII.aaxplugin
    LoadedModule[463]=C:\WINDOWS\SYSTEM32\LINKINFO.dll
    LoadedModule[464]=C:\WINDOWS\SYSTEM32\mscms.dll
    LoadedModule[465]=C:\WINDOWS\SYSTEM32\ColorAdapterClient.dll
    State[0].Key=Transport.DoneStage1
    State[0].Value=1
    OsInfo[0].Key=vermaj
    OsInfo[0].Value=10
    OsInfo[1].Key=vermin
    OsInfo[1].Value=0
    OsInfo[2].Key=verbld
    OsInfo[2].Value=17134
    OsInfo[3].Key=ubr
    OsInfo[3].Value=706
    OsInfo[4].Key=versp
    OsInfo[4].Value=0
    OsInfo[5].Key=arch
    OsInfo[5].Value=9
    OsInfo[6].Key=lcid
    OsInfo[6].Value=1033
    OsInfo[7].Key=geoid
    OsInfo[7].Value=244
    OsInfo[8].Key=sku
    OsInfo[8].Value=48
    OsInfo[9].Key=domain
    OsInfo[9].Value=0
    OsInfo[10].Key=prodsuite
    OsInfo[10].Value=256
    OsInfo[11].Key=ntprodtype
    OsInfo[11].Value=1
    OsInfo[12].Key=platid
    OsInfo[12].Value=10
    OsInfo[13].Key=sr
    OsInfo[13].Value=0
    OsInfo[14].Key=tmsi
    OsInfo[14].Value=535860
    OsInfo[15].Key=osinsty
    OsInfo[15].Value=3
    OsInfo[16].Key=iever
    OsInfo[16].Value=11.706.17134.0-11.0.120
    OsInfo[17].Key=portos
    OsInfo[17].Value=0
    OsInfo[18].Key=ram
    OsInfo[18].Value=32605
    OsInfo[19].Key=svolsz
    OsInfo[19].Value=465
    OsInfo[20].Key=wimbt
    OsInfo[20].Value=0
    OsInfo[21].Key=blddt
    OsInfo[21].Value=180410
    OsInfo[22].Key=bldtm
    OsInfo[22].Value=1804
    OsInfo[23].Key=bldbrch
    OsInfo[23].Value=rs4_release
    OsInfo[24].Key=bldchk
    OsInfo[24].Value=0
    OsInfo[25].Key=wpvermaj
    OsInfo[25].Value=0
    OsInfo[26].Key=wpvermin
    OsInfo[26].Value=0
    OsInfo[27].Key=wpbuildmaj
    OsInfo[27].Value=0
    OsInfo[28].Key=wpbuildmin
    OsInfo[28].Value=0
    OsInfo[29].Key=osver
    OsInfo[29].Value=10.0.17134.706.amd64fre.rs4_release.180410-1804
    OsInfo[30].Key=buildflightid
    OsInfo[30].Value=F8EE1E09-5379-44DF-B86D-E49E70CBE43B.1
    OsInfo[31].Key=edition
    OsInfo[31].Value=Professional
    OsInfo[32].Key=ring
    OsInfo[32].Value=Retail
    OsInfo[33].Key=expid
    OsInfo[33].Value=RS:1542
    OsInfo[34].Key=containerid
    OsInfo[35].Key=containertype
    OsInfo[36].Key=edu
    OsInfo[36].Value=0
    FriendlyEventName=Stopped responding and was closed
    ConsentKey=AppHangXProcB1
    AppName=Avid Editor
    AppPath=C:\Program Files\Avid\Avid Media Composer\AvidMediaComposer.exe
    ReportDescription=A problem caused this program to stop interacting with Windows.
    NsPartner=windows
    NsGroup=windows8
    ApplicationIdentity=599046E60FF9148EBAF6DCF92B599E46
    MetadataHash=260026872

    I am unable to understand this all, but perhaps an engineer can retrive useful information. I have plenty of such reports to provide, while it would be nice to collect error reports from several users to compare, please feel free to ask if You want more from me.

    Regards, Luca

    Symphony 19.12, BM Intensity Pro 4k, Windows 10, i7-5930K, 32 GB ram, Quadro K620 [view my complete system specs]

    peace luca

  • Sat, Jun 1 2019 5:02 PM In reply to

    Re: Sometimes MC won't close

    I just upgraded to MC 2018.12.3 from 2018.4   I had hoped this error would have been fixed in this recent release.   The first couple of days were hopeful--no error.  Then this morning, I finished a session and got the error.   Bummer...Sad

    MC 2018.12.3 with Symphony, Matrox MX02 Mini Max, Win 7 Pro, HP Z800 2x6-Core 3.2Ghz Xeon, 48GB ram, Quadro K4200, SanDisk Extreme 240GB SSD as system... [view my complete system specs]

    I have a fantastic editing assistant.  He stays by my side when I edit...doesn't talk too much...and thinks I'm a genius!    Check him out here: www.youtube.com/watch?v=ZQVkYaaPO6g

  • Wed, Jun 5 2019 9:13 AM In reply to

    Re: Sometimes MC won't close

    Aha! https://www.aja.com/pdf/2019/AJA_Software_Installer_Windows_v15.2_ReleaseNotes.pdf

    Most of the MC/NC, Interplay, Nexis, ISIS, Unity stuff. [view my complete system specs]

    Avid reseller ACSR at Telmaco

    http://www.telmaco.gr/en/

  • Wed, Jun 5 2019 9:48 AM In reply to

    • luca.mg
    • Top 25 Contributor
    • Joined on Thu, Oct 13 2005
    • Roma - Italy
    • Posts 5,633
    • Points 66,110

    Re: Sometimes MC won't close

    Jeroen van Eekeres:
    Aha!
    Oho! Nice to know that Aja aknowledges the benign crash on exit, up until now it has been dealt with as everything but a bug.

    I have case "03707393 MC sometimes wont close" open with support, I was told to run the Avid diagnostic tool and fix the detected issues, some network stuff and some services, including disabling the Windows security service, which Windows 10 doesn't allow, and it's risky too. I fixed everything I could fix, no joy.

    Symphony 19.12, BM Intensity Pro 4k, Windows 10, i7-5930K, 32 GB ram, Quadro K620 [view my complete system specs]

    peace luca

  • Wed, Jun 5 2019 10:03 AM In reply to

    • luca.mg
    • Top 25 Contributor
    • Joined on Thu, Oct 13 2005
    • Roma - Italy
    • Posts 5,633
    • Points 66,110

    Re: Sometimes MC won't close

    Just received this from support as I was typing:

    Some of the issues reported by Base Analyzer can be safely ignored (like the name resolution item). The most important 
    in this case are the Editor Performance settings and non-recommended Windows services.

    fixed

    As I indicated in my previous response, you have a custom built workstation by Gigabyte Technology and that could be
    the reason why some of the configuration items cannot be changed. We have never tested it, therefore it is difficult to
    tell if some of the settings are available or not. Unfortunately, we cannot guarantee performance and resolution of
    issues on that machine. For your information, a list of Avid Qualified Systems is available here: http://resources.avid.com/SupportFiles/attach/README_Avid_Editor_v18.12.3.pdf

    no comment

     As I said previously, Media Composer hanging on close can be caused by multiple different things: - It might not be hanging, but just clearing memory. This can take longer when there are many AMA links and Effect
    plug-ins. Do you work with AMA or with Consolidated/Transcoded media?

    it's definitely hanging, with the sending report to Microsoft pop-up

    - Do you work on sequences with many effects (when you see this issue happen)?
    mainly PiP and some 3D Warp

    - Do you have any 3rd party plug-ins installed? E.g. Mocha, Sapphire, BCC?

    BBC 360 Video plugin installed, not in use anyway

    - When you see it happen, is it after working with some 3rd party effects? If you check the Task Monitor when Media
    Composer is hanging on close, are any 3rd party plug-ins listed there?

    no third party effects in use when crashing on exit, did not check the Task Mon but I certainly will the next time.
    My thanks to Aleksandra from support for her time.

    Regards, Luca
    Symphony 19.12, BM Intensity Pro 4k, Windows 10, i7-5930K, 32 GB ram, Quadro K620 [view my complete system specs]

    peace luca

  • Wed, Jun 5 2019 11:50 AM In reply to

    Re: Sometimes MC won't close

    luca.mg:
    up until now it has been dealt with as everything but a bug.

    And that is the 'new default' attitude I experience more often from Avid over the past 2-3 years and once in a while gets my blood boiling.

    Cases being opened, getting replies who's relevance depends more and more on one of the known experienced mostly EMEA or US engineers picking them up.

    As time goes by trying to self troubleshoot (with the help of many great people in this forum and the ACSR email list) and trying to narrow down the problem on systems that need to be used in a production environment at the same time, hearing nothing for months (or even a year) and then all of a sudden reading a readme, sometimes released weeks ago, that actually describes a fix related to, or exactly describing. the issue you reported. And you wonder... why was case xxxxxxx not followed up, with a 'we released a fix'? Anyway... You then install the new version and find that it indeed (partially) fixes the issue but also introduces new issues as the compability matrix (due to commercially limited compatibility testing resources?) forces you to upgrade other components as well. Starting the cycle over again.

     

     

    Most of the MC/NC, Interplay, Nexis, ISIS, Unity stuff. [view my complete system specs]

    Avid reseller ACSR at Telmaco

    http://www.telmaco.gr/en/

  • Wed, Jun 5 2019 1:18 PM In reply to

    • Marianna
    • Top 10 Contributor
    • Joined on Thu, Oct 13 2005
    • Avid
    • Posts 10,996
    • Points 228,350
    • Avid Beta Moderators
      Avid Customer Advocate
      Avid Developer Moderator
      BlogAuthor
      SystemAdministrator

    Re: Sometimes MC won't close

    Got an update on this today from jeremy the engineer.....

    We are still waiting on a new driver from AJA and once that is available, the issues with MC wont close with an AJA device attached, will go away.

    One question I have..... does anyone experience this with BMD devices attached and if so, which ones and what driver?

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

    WWLD

  • Wed, Jun 5 2019 1:24 PM In reply to

    Re: Sometimes MC won't close

    Marianna:
    does anyone experience this with BMD devices attached and if so, which ones and what driver?

    I have the problem with a Matrox MX02

    MC 2018.12.3 with Symphony, Matrox MX02 Mini Max, Win 7 Pro, HP Z800 2x6-Core 3.2Ghz Xeon, 48GB ram, Quadro K4200, SanDisk Extreme 240GB SSD as system... [view my complete system specs]

    I have a fantastic editing assistant.  He stays by my side when I edit...doesn't talk too much...and thinks I'm a genius!    Check him out here: www.youtube.com/watch?v=ZQVkYaaPO6g

  • Wed, Jun 5 2019 1:30 PM In reply to

    • DIESELE
    • Top 100 Contributor
    • Joined on Mon, Apr 28 2008
    • Cymru/Wales
    • Posts 1,151
    • Points 14,260

    Re: Sometimes MC won't close

    I have ocassionally with BM Intensity Pro and Desktop 11.1, Avid 2018.12.3.  Best its been ever mind! No audio loop issue either.

    Symphony 2018.12.9, Blackmagic Intensity Pro 11.1 (unsatisfactory in full res UHD though for client monitor), WIN 10 on 2500Mbps M.2 SSD, Nvidia Quadro K4200, Asus X99 Mobo, 4.0 GHz Hex core mildly overclocked CPU, 32Gb 2800 Mhz RAM, WD Black 8Tb RAID10 @ 450Mbs

    VIDEO MEDIA PRODUCTION COMPANY AND FACILITIES CARDIFF, LONDON, BRISTOL, WALES, CRACKING PRODUCTIONS

     

  • Wed, Jun 5 2019 4:00 PM In reply to

    • Marianna
    • Top 10 Contributor
    • Joined on Thu, Oct 13 2005
    • Avid
    • Posts 10,996
    • Points 228,350
    • Avid Beta Moderators
      Avid Customer Advocate
      Avid Developer Moderator
      BlogAuthor
      SystemAdministrator

    Re: Sometimes MC won't close

    Marianna:

    Got an update on this today from jeremy the engineer.....

    We are still waiting on a new driver from AJA and once that is available, the issues with MC wont close with an AJA device attached, will go away.

    One question I have..... does anyone experience this with BMD devices attached and if so, which ones and what driver?

    Marianna

    Just alerted them to 15.2 - thanks Jeroen Eekeres :)  Jeremy is out this week and checking in so my guess is that driver is sitting in his inbox.

    :)

    Marianna

     

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

    WWLD

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