Latest post Wed, Jan 23 2019 9:45 AM by derDoyle. 4 replies.
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  • Tue, Jan 22 2019 9:03 AM

    • derDoyle
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    • Berlin, Germany
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    Renewal Codes in Products not yet Downloaded?

    Hello,

    I just clicked through my account and got into the "Not Yet Downloaded"-Section. Between some Loyalty Plugin Offers and Symphony Coupons I found 6 Media Composer Standard Support Options.

    My question is, why and where do I have these from? And can I really use them to renew my Perpatual Licenses which would cost me 270€?

     

    Thank you,

    Doyle

    Clients: MacPro6.1 (2013 "Trashcan"), 3,5GHz 6-Core, 16GB (1866) RAM, AMD FirePro D500, 256GB SSD, macOS 10.12.2, Avid MediaComposer 8.7.2, NitrisDX... [view my complete system specs]

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  • Tue, Jan 22 2019 1:33 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
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    Re: Renewal Codes in Products not yet Downloaded?

    Hi Doyle,

       I asked support to check this one 03636091.

     

     

    Thanks,

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Tue, Jan 22 2019 1:44 PM In reply to

    • derDoyle
    • Not Ranked
    • Joined on Tue, Aug 18 2015
    • Berlin, Germany
    • Posts 88
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    Re: Renewal Codes in Products not yet Downloaded?

    Hello Ralph,

    thank you. I would not be dissapointed if I had 6 Renewal Codes, I am just curios ;)

     

    Doyle

    Clients: MacPro6.1 (2013 "Trashcan"), 3,5GHz 6-Core, 16GB (1866) RAM, AMD FirePro D500, 256GB SSD, macOS 10.12.2, Avid MediaComposer 8.7.2, NitrisDX... [view my complete system specs]

    Passionate In-House Avid Support

    Admin of the German Avid Community on Facebook

  • Tue, Jan 22 2019 4:22 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
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    Re: Renewal Codes in Products not yet Downloaded?

    Webstore is investigating it now. Your order history shows you made six purchased 9/21/2018 order ID *****552, I'm not sure if this is the same 6 in the Products Not Yet Downloaded.I'm sure Webstore will be able to sort this for you.

     

     

     

    Thanks,

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Wed, Jan 23 2019 9:45 AM In reply to

    • derDoyle
    • Not Ranked
    • Joined on Tue, Aug 18 2015
    • Berlin, Germany
    • Posts 88
    • Points 1,040

    Re: Renewal Codes in Products not yet Downloaded?

    Hi Ralph,

    those were 6 Renewals, nothing special.

     

    Doyle

    Clients: MacPro6.1 (2013 "Trashcan"), 3,5GHz 6-Core, 16GB (1866) RAM, AMD FirePro D500, 256GB SSD, macOS 10.12.2, Avid MediaComposer 8.7.2, NitrisDX... [view my complete system specs]

    Passionate In-House Avid Support

    Admin of the German Avid Community on Facebook

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