Latest post Wed, Nov 24 2010 2:51 PM by maryd. 3 replies.
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  • Tue, Nov 16 2010 10:45 AM

    • JASC
    • Not Ranked
    • Joined on Thu, Sep 3 2009
    • Denmark
    • Posts 8
    • Points 90

    Cant use templates with auto-motion via DekoSelect command

    Hello good people.

    I'm having troble using templates with automaotion via DekoSelect command.

    If there is a graphic class assosiated with a deko template, it won't read in DekoSelect via iNews. (I can see the thumbnail)

    I'm getting a error 13, and that the file cant by found at my local workstation.

    If I remove the graphic class from the template it shows up normally.

     

    Any ideas where I have misplaced a checkmark?

    Jasc @ Denmark

  • Tue, Nov 16 2010 4:20 PM In reply to

    • maryd
    • Not Ranked
    • Joined on Wed, Aug 23 2006
    • Posts 12
    • Points 1,895
    • Moderator: Avid Motion Graphics

    Re: Cant use templates with auto-motion via DekoSelect command

    Adding an auto motion to a template should not cause any change in DekoSelect.  The motions and auto motions are not part of the template as displayed in DekoSelect.  The information about any attached clip, motion, effect or auto motion will carry through with the template but none of those elements are actually displayed until they play on air on the Deko itself.

     

    When anyone gets any error code their first step should be contacting customer support.  Though it is good to post it here as well in case any other user has experienced this problem the solution may not be the same for different setups at their facility anyway so it needs to be reported.  Customer support will assist you in getting the solution to your specific issue on your specific setup.


    The support phone number for Denmark is +45 39 55 99 98

  • Wed, Nov 17 2010 11:29 PM In reply to

    • DenverArt
    • Not Ranked
    • Joined on Wed, Oct 18 2006
    • Posts 9
    • Points 105

    Re: Cant use templates with auto-motion via DekoSelect command

    We have experienced similar errors awhile back...   (July 2008)

    We found that any templates we constructed using the new features introduced in version 5.x were causing those templates to error in DekoSelect.  This includes alpha shadow, auto-motion, etc.  We were and are still using DekoSelect Client version 3.04 build 3012.  (and the associated file/versions)

    DekoMosBrowser.ocx   4.0.4000.0

    DekoMosBaseBrowser.ocx   3.4.3012.0

    DekoServerU.dll    1.0.3.4

    DekoRenderer.exe   7.1.2251.1

    SSCE5432.dll   5.15.0.0

    MsXml.dll   8.100.1052.0

    We've been waiting for an upgrade to DekoMOS, DekoSelect or something  in hopes of having that addressed, but we haven't heard anything yet.  

    What are the current versions, and has this issue been resolved?

    Thanks.

     

  • Wed, Nov 24 2010 2:51 PM In reply to

    • maryd
    • Not Ranked
    • Joined on Wed, Aug 23 2006
    • Posts 12
    • Points 1,895
    • Moderator: Avid Motion Graphics

    Re: Cant use templates with auto-motion via DekoSelect command

    I know I reply with this same info to lots of posts, but it is true – please check with customer support.  They will log any problems and give you information about current version numbers.

     

    Thanks

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