Latest post Tue, Feb 9 2016 2:40 PM by RalphC. 3 replies.
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  • Tue, Feb 2 2016 4:10 AM

    • Nino224
    • Not Ranked
    • Joined on Sun, Aug 19 2012
    • Posts 23
    • Points 340

    Deactivation Dilemma

    Hi,

    My MBP just went down in flames, taking my active license with it.

    So.....

     

     

    27", 5K Display. 3.2 GHz Intel Core i5. 8GB 1867 MHz DDR3. AMD Radeon R9 M380 2048 MB. OS X El Capitan 10.11.6 [view my complete system specs]
  • Tue, Feb 2 2016 5:36 AM In reply to

    Re: Deactivation Dilemma

    You should contact Avid Support, and they'll deactivate your license from their end.

    http://www.avid.com/US/support/support-contact

    Select Broadcast & Video, then on the next page click the + next to Contact Support and call the number listed for your area.  Help with activation issues is free, and it's option 2 from the phone menu.

    If you don't get anywhere with them, send an email to Marianna Montague (marianna.montague@avid.com).  She's their customer advocate, and can help you.

    Media Composer 2018.12.5 w/Symphony/SS/PF options, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce... [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Tue, Feb 2 2016 2:13 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 1,840
    • Points 20,340
    • Avid Customer Advocate
      Avid Customer Service
      Avid Employee
      SystemAdministrator

    Re: Deactivation Dilemma

    Hello Nino224,

        PM your email address master account and systems ID, I will help you deactivate MC.

     

     

    Regards,

    Ralph

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Tue, Feb 9 2016 2:40 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 1,840
    • Points 20,340
    • Avid Customer Advocate
      Avid Customer Service
      Avid Employee
      SystemAdministrator

    Re: Deactivation Dilemma

    RalphC:

    Hello Nino224,

        PM your email address master account and systems ID, I will help you deactivate MC.

     

     

    Regards,

    Ralph

     

     Are you up and running now?

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
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