Latest post Tue, Mar 22 2016 8:36 PM by DSMaMa. 8 replies.
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  • Fri, Mar 18 2016 5:04 PM

    • HamRadio64
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    5 to 10 minutes startup hang

    Hi,

    we have 5 HP Z440 Avid Artist DNxIO workstations running Media Composer 8.0 and they all have a 5 to 10 minutes hang/delay when launching the application. The delay affect the same way every user of the workstation. After this delay the application works regularly.

    As suggested elsewhere, I already tried unplugging the network cable from the workstations but the delay remains the same.

    When the workstations were new there was no problem, the startup delay increases gradually using the application day by day. We recently had to format and reinstall all of the software on one of them and of course it returned well working with no startup delay.

    Does anybody knows how to fix this annoying problem?

    Is there a way to cleanup the installation of Media Composer without loosing licence data and project files?

  • Fri, Mar 18 2016 5:31 PM In reply to

    • DSMaMa
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    Re: 5 to 10 minutes startup hang

    does it hang in a particular process on the splash screen?

  • Fri, Mar 18 2016 6:03 PM In reply to

    • HamRadio64
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    Re: 5 to 10 minutes startup hang

    DSMaMa:

    does it hang in a particular process on the splash screen?

     

    Last message I see is:

    "Initializing Avid Media Access Volume Manager"

     

  • Fri, Mar 18 2016 9:41 PM In reply to

    • DSMaMa
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    Re: 5 to 10 minutes startup hang

    on that process MC is trying to check mounted volumes

    can you try to remove external drives, unmount shared storage, and then just leave the local drive?

  • Sat, Mar 19 2016 5:26 PM In reply to

    • HamRadio64
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    Re: 5 to 10 minutes startup hang

    DSMaMa:

    can you try to remove external drives, unmount shared storage, and then just leave the local drive?

     

    As I said on the top post, we have the problem even with the network cable unplugged. However, there's no external drive and I've also disconnected every network shared volume, leaving nothing but local drives, with no result.

    I can paste what Windows reports (sorry it's in italian):

    Descrizione:
      Si è verificato un problema che impedisce al programma di interagire con Windows.

    Firma problema:
      Nome evento problema:    AppHangB1
      Nome applicazione:    AvidMediaComposer.exe
      Versione applicazione:    8.0.0.33165
      Timestamp applicazione:    536c073f
      Firma di blocco:    8593
      Tipo interruzione:    0
      Versione SO:    6.1.7601.2.1.0.256.48
      ID impostazioni locali:    1040
      Firma blocco aggiuntiva 1:    8593fb9b32d7a56e677e121eafadd5c4
      Firma blocco aggiuntiva 2:    15cb
      Firma blocco aggiuntiva 3:    15cbe781336ddf4f967c41360bd1743b
      Firma blocco aggiuntiva 4:    8593
      Firma blocco aggiuntiva 5:    8593fb9b32d7a56e677e121eafadd5c4
      Firma blocco aggiuntiva 6:    15cb
      Firma blocco aggiuntiva 7:    15cbe781336ddf4f967c41360bd1743b

    Leggere l'informativa sulla privacy online:
      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0410

    Se l'informativa sulla privacy online non è disponibile, leggere quella offline:
      C:\windows\system32\it-IT\erofflps.txt

     

    I'm not sure the problem could be related to network storage because a freshly installed machine, having all the network storage mounted, works fine.

     

     

  • Mon, Mar 21 2016 6:46 PM In reply to

    • DSMaMa
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    • Posts 64
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    Re: 5 to 10 minutes startup hang

    Do you have a black magic driver installed? If you do please uninstall it,

    i've encountered issues with black magic driver 10.6.2 with MC launching before.

  • Tue, Mar 22 2016 2:56 PM In reply to

    • HamRadio64
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    • Joined on Sun, May 5 2013
    • Posts 6
    • Points 90

    Re: 5 to 10 minutes startup hang

    DSMaMa:

    Do you have a black magic driver installed?

    No, we have just the Artist DNxIO hardware. No Blackmagic device.

  • Tue, Mar 22 2016 7:54 PM In reply to

    Re: 5 to 10 minutes startup hang

    That could be a plugin causing this.

    Do you have iZotope installed?

     

    Desktop PC

     

    Corsair RM750X|Asus P8Z68 Deluxe(Gen3)|i7 2600K@4.4|Corsair 32G DDR3|PNY Quadro P2000(442.92)|Samsung 850 Pro SSD(OS) 256 GB|2x1TB Crucial MX500@RAID 0|2x500GB Mushkin SSD@RAID 0|LG BH16NS40|W10 Pro 64bit|Media Composer Software 2020.6 with Symphony Option on Dongle|2xHP 22'' Monitors|M-Audio AV30 Speakers.

     

    Larry as long as I live I will remember you.

     

    3 Heads Digital Films

  • Tue, Mar 22 2016 8:36 PM In reply to

    • DSMaMa
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    • Joined on Fri, Jun 29 2012
    • Posts 64
    • Points 765

    Re: 5 to 10 minutes startup hang

    DNxIO uses blackmagic drivers, make sure you're not using 10.6.2.

    Recommended driver is 10.5.4

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