Latest post Wed, Sep 6 2017 2:42 PM by RalphC. 4 replies.
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  • Mon, Aug 28 2017 12:25 AM

    • shayok
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    Can't enter Avid MC License

    On the Welcome dialog, I choose Electronic Activation. Then, the Avid Application Manager comes up, which after making me log into my online account, freezes at the attached screenshot. I can't do anything - I can't click on "Select Activation Method". I'm wondering if somehow the Application Manager is mis-sized - notice that at the top you can only see a sliver of the AVID logo. I don't think it's a general resolution incompatibility issue as the Welcome dialog itself looks good. Also, when I was running it on the trial license (the Application Manager wouldn't need to come up), it was running fine.

    Windows 10, Avid MC 8.5.3

    Avid MC 8.5.3, macOS Mojave, MacBook Pro, 16 GB ram, Intel 2.7 GHz i7 quad core, Graphics cards: Radeon Pro 455 2048 MB, Intel HD Graphics 530 1536 MB [view my complete system specs]
  • Tue, Aug 29 2017 4:21 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
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    Re: Can't enter Avid MC License

    Hi shayok,

       I'll open a support case for this.Standby for the case number.

     

     

    Thanks,

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Tue, Aug 29 2017 4:26 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
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    Re: Can't enter Avid MC License

    Case forwarded to support team 03276470.

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Mon, Sep 4 2017 3:17 PM In reply to

    • shayok
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    • Joined on Sat, Nov 24 2012
    • Posts 114
    • Points 1,445

    Re: Can't enter Avid MC License

    Thanks for your help. Installing the latest version of the Avid Application Manager (as advised by support) solved the problem.

    Avid MC 8.5.3, macOS Mojave, MacBook Pro, 16 GB ram, Intel 2.7 GHz i7 quad core, Graphics cards: Radeon Pro 455 2048 MB, Intel HD Graphics 530 1536 MB [view my complete system specs]
  • Wed, Sep 6 2017 2:42 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 1,851
    • Points 20,445
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    Re: Can't enter Avid MC License

    shayok:
    Thanks for your help. Installing the latest version of the Avid Application Manager (as advised by support) solved the problem.

     

    Thanks for the updated. I'm glad that you're up and running.

     

     

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
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