Latest post Thu, Aug 30 2018 3:41 PM by Marianna. 34 replies.
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  • Sun, Jul 22 2018 2:54 PM In reply to

    • Marianna
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    Re: How Fix you do not have a media composer first entitlement plase register my.avid.com/mcfirst for a free media composer first entitlement

    home_studio:

    Same problem here..

    http://community.avid.com/forums/t/184196.aspx

    Would be grateful for a solution, Thanks!

    Home_studio

    you definately shoud be using 2018.7.1 if you are on 10.13.4 or higher Mac OS.

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

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  • Wed, Jul 25 2018 2:16 PM In reply to

    • Muhittin
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    Re: How Fix you do not have a media composer first entitlement plase register my.avid.com/mcfirst for a free media composer first entitlement

    Hi

    Sorry for replying late. I forgot to check the system information of the laptop. It seems that it has Intel i5 porcessor. However I installed Media Composer First to another computer and it has the same problem. 

    AMD Ryzen 7 1700 Processor

    GeForce GTX 1060 Graphics Card

    16 GB RAM

     

  • Wed, Jul 25 2018 2:44 PM In reply to

    • RalphC
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    Re: How Fix you do not have a media composer first entitlement plase register my.avid.com/mcfirst for a free media composer first entitlement

    Muhittin:
    However I installed Media Composer First to another computer and it has the same problem. 
      I need to check if the machine is qualified for MC what OS?

    Also did you go over the AppMan troubleshooting FAQ?  maybe a firewall issue or antivirus?

     

     

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Wed, Jul 25 2018 2:56 PM In reply to

    • Muhittin
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    Re: How Fix you do not have a media composer first entitlement plase register my.avid.com/mcfirst for a free media composer first entitlement

    Windows 10 Pro. I checked for a firewall issue. There is no problem there.

  • Wed, Jul 25 2018 3:58 PM In reply to

    • RalphC
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    Re: How Fix you do not have a media composer first entitlement plase register my.avid.com/mcfirst for a free media composer first entitlement

    Can you post screenshots all AppMan tab. thanks!

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Sat, Jul 28 2018 4:51 PM In reply to

    • bferah
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    Re: How Fix you do not have a media composer first entitlement plase register my.avid.com/mcfirst for a free media composer first entitlement

    I'm having this problem too. Application Manager couldn't be able to sign in properly it gets stuck at "Getting subscription data..." text. When I clicked other menus (Apps, Plug-ins, etc.) and then if I quit and reopen it says "You do now own any subscriptions under this account yet. Please visit the Avid Stıre to buy a new one." I tried to clear cache and sign in again but no luck.

    I added Application Manager's executable and AppMan Helper manually to Windows Firewall and even I tried to turn off firewall and stop antivirus still nothing changes. It keeps get stuck at "Getting subscriptions data..." text everytime.

     

    Edit: Lastly I tried to uninstall and reinstall Avid Application Manager (Latest version, and I unchecked the data collection checkbox) and I still have the problem unfortunately.

     

    System Specs:

    Windows 10 Home 64 bit

    Intel Core i7 7700HQ

    Nvidia GTX 1070

  • Wed, Aug 1 2018 10:23 PM In reply to

    • jjjooonnn.
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    Re: How Fix you do not have a media composer first entitlement plase register my.avid.com/mcfirst for a free media composer first entitlement

    Same problem here.

    Windows 8.1 i7 32gb ram

    I've been trying all day to install this program.

    Not a great first impression, honestly.

  • Thu, Aug 2 2018 2:21 AM In reply to

    • RalphC
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    Re: How Fix you do not have a media composer first entitlement plase register my.avid.com/mcfirst for a free media composer first entitlement

    Are you login to AppMan successfully? Check the Windows firewall and make sure AppMan is not block you can also try disabling antivirus? Open AppMan go to preferences and uncheck "Data Collection" report back.

     

     

    Thanks,

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Thu, Aug 2 2018 2:53 AM In reply to

    • bferah
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    Re: How Fix you do not have a media composer first entitlement plase register my.avid.com/mcfirst for a free media composer first entitlement

    Ralph I tried everything you and everyone else said and more but still it hasn't been fixed yet. App Man still gets stuck everytime I clear the cache and login at "Getting subscription" phase then shows nothing. Any suggestions for me?

     

    Thanks.

  • Thu, Aug 2 2018 3:15 AM In reply to

    • RalphC
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    Re: How Fix you do not have a media composer first entitlement plase register my.avid.com/mcfirst for a free media composer first entitlement

    Can you post screenshot of the Activity history.

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Thu, Aug 2 2018 7:53 AM In reply to

    • bferah
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    Re: How Fix you do not have a media composer first entitlement plase register my.avid.com/mcfirst for a free media composer first entitlement

    02-Ağu-18 10:52:02 - Action: Refresh license states and info

    02-Ağu-18 10:52:02 - Initializing: Connections

    02-Ağu-18 10:52:03 - Status: AMH is running

    02-Ağu-18 10:52:03 - Initializing: AMH is initializing

    02-Ağu-18 10:52:04 - Notification: KPL

    02-Ağu-18 10:52:04 - Initializing: UI

    02-Ağu-18 10:52:06 - Notification: Token Update

    02-Ağu-18 10:52:06 - (... User is 'Signed In')

    02-Ağu-18 10:52:06 - Notification: Entitlement Update

    02-Ağu-18 10:52:06 - Notification: Email

    02-Ağu-18 10:52:06 - Action: Get FNC data

    02-Ağu-18 10:52:06 - Action: Refresh UI from FNC data

    02-Ağu-18 10:52:07 - Notification: SSO Client Connection

    02-Ağu-18 10:52:07 - Notification: entitlement Server State

     

    02-Ağu-18 10:52:07 - Warning: FNC connection failed

  • Thu, Aug 2 2018 8:04 AM In reply to

    • bferah
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    Re: How Fix you do not have a media composer first entitlement plase register my.avid.com/mcfirst for a free media composer first entitlement

    And I created a new Avid Account with a different e-mail address. Still the same thing is happening

  • Thu, Aug 2 2018 8:29 AM In reply to

    • RalphC
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    Re: How Fix you do not have a media composer first entitlement plase register my.avid.com/mcfirst for a free media composer first entitlement

    Please pm me both email address that you used to register MC|First. If possible can you do a screenshot of both activity monitor don't copy and paste the information. Thanks!

     

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Thu, Aug 2 2018 8:56 AM In reply to

    • bferah
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    Re: How Fix you do not have a media composer first entitlement plase register my.avid.com/mcfirst for a free media composer first entitlement

    Did you receive my message? I don't understand is it sent right or not. It didn't inform me after I pushed the sent button.

  • Thu, Aug 2 2018 10:23 AM In reply to

    • RalphC
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    Re: How Fix you do not have a media composer first entitlement plase register my.avid.com/mcfirst for a free media composer first entitlement

    Thanks I got it, how about the screenshot?

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
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