Latest post Fri, May 18 2018 2:20 PM by daxmaestro. 35 replies.
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  • Sun, Dec 24 2017 12:49 AM

    • MrNate3
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    Super Angry [8o|] Why am i getting this when i try to run Media composer First

    This is what im getting when i try to run Media Composer first... 

    exception:std::exception,what acf call failed: m_acfsingletonmgr->get component(acf compid_cthost,iid_ictmaster,(void**)m_ctmaster.outarg()), error code 0x8007045a,file..\..\src\compressionmgr\catwrapperconfig.cpp line 389

    Asus ROG G20 DeskTop, Windows 10, Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz 3.41GHz, 16.0 GB RAM, NVIDIA GeForce GTX970/4GD5 [view my complete system specs]
  • Sun, Dec 24 2017 3:11 AM In reply to

    Re: Why am i getting this when i try to run Media composer First

    It would help to know more about the system you're working on.  Which specific OS? What processor? What video card? How much RAM? Is this an installation that was working before, or a new one that has never worked? 

    If you edit your user profile, you can add this information so you don't have to type it all the time.  (Look at the bottom of this post for an example.)

    Media Composer 2018.5 w/Symphony/SS/PF options, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce GT... [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Sun, Dec 24 2017 7:06 PM In reply to

    • MrNate3
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    Re: Why am i getting this when i try to run Media composer First

    Sorry about that:

    This is a new install trying it for the first time. but when i installed media composer demo it worked fine. so after the trial period of media composer was over, i went and installed media first and now im getting this error code. but like i said previous, media composer demo worked just fine but media first won't.

    Asus - ROG G20, Windows 10, Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz 3.43GHz, 16.0 GB RAM, Nvidia Geforce GTX

    Asus ROG G20 DeskTop, Windows 10, Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz 3.41GHz, 16.0 GB RAM, NVIDIA GeForce GTX970/4GD5 [view my complete system specs]
  • Sun, Dec 24 2017 11:14 PM In reply to

    Re: Why am i getting this when i try to run Media composer First

    Did you use the Windows Control Panel to uninstall MC and the Avid Application Manager  before running the complete MC | First install process?

    (I have moved this thread to the MC | First forum.)

  • Mon, Dec 25 2017 4:11 AM In reply to

    • MrNate3
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    Re: Why am i getting this when i try to run Media composer First

    Yes I uninstalled MC before i installed MC/First

    Asus ROG G20 DeskTop, Windows 10, Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz 3.41GHz, 16.0 GB RAM, NVIDIA GeForce GTX970/4GD5 [view my complete system specs]
  • Mon, Dec 25 2017 4:21 AM In reply to

    Re: Why am i getting this when i try to run Media composer First

    And the Application Manager?  (Trying to make sure there are no Caches left behind to cause issues)

  • Mon, Dec 25 2017 3:34 PM In reply to

    • MrNate3
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    Re: Why am i getting this when i try to run Media composer First

    yes. i also unistalled the application manager

    Asus ROG G20 DeskTop, Windows 10, Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz 3.41GHz, 16.0 GB RAM, NVIDIA GeForce GTX970/4GD5 [view my complete system specs]
  • Mon, Dec 25 2017 5:34 PM In reply to

    • MrNate3
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    Re: Why am i getting this when i try to run Media composer First

    Does anyoune have an answer?Idea

    Asus ROG G20 DeskTop, Windows 10, Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz 3.41GHz, 16.0 GB RAM, NVIDIA GeForce GTX970/4GD5 [view my complete system specs]
  • Mon, Dec 25 2017 9:32 PM In reply to

    Re: Why am i getting this when i try to run Media composer First

    MrNate3:
    Does anyoune have an answer?
    Not sure this is the answer but it has worked for some so could be worth a try. 

    Install the latest version of the full MC and reboot the computer.  Then uninstall MC and the Application manager.   Start the whole MC | First process again with a new download.  

  • Tue, Dec 26 2017 4:33 AM In reply to

    • MrNate3
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    • Joined on Mon, Nov 16 2015
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    • Posts 12
    • Points 135

    Re: Why am i getting this when i try to run Media composer First

    ive tried everthing you guys have suggested and still getting the same error msg.Angry

    could it be that im running pro tools 12 on the same PC?Idea

    Asus ROG G20 DeskTop, Windows 10, Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz 3.41GHz, 16.0 GB RAM, NVIDIA GeForce GTX970/4GD5 [view my complete system specs]
  • Tue, Dec 26 2017 5:38 AM In reply to

    Re: Why am i getting this when i try to run Media composer First

    MrNate3:
    could it be that im running pro tools 12 on the same PC?
    It probably should be considered. May not be till after the Holiday before this can be followed up.
    FWIW   I have Pro Tools 12.8.3 HD co-installed with MC 8.10 (NOT MC | First) on both a W7 and a W10 system seemingly without issues. 

  • Tue, Dec 26 2017 7:55 AM In reply to

    Re: Why am i getting this when i try to run Media composer First

    AndrewAction:
    FWIW   I have Pro Tools 12.8.3 HD co-installed with MC 8.10 (NOT MC | First) on both a W7 and a W10 system seemingly without issues.

    Is there a specific order in which you have to install MC and Pro Tools for them to work together? If so, that might also apply to MC First.

    Media Composer 2018.5 w/Symphony/SS/PF options, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce GT... [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Tue, Dec 26 2017 7:44 PM In reply to

    • MrNate3
    • Not Ranked
    • Joined on Mon, Nov 16 2015
    • Atlanta
    • Posts 12
    • Points 135

    Re: Why am i getting this when i try to run Media composer First

    Ive always had pro tools on my PC. When i downloaded the Trial for MC, it worked perferctly. but after the trial ended, I installed MC/First and thats when i started getting this error msg.Sad 

    Asus ROG G20 DeskTop, Windows 10, Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz 3.41GHz, 16.0 GB RAM, NVIDIA GeForce GTX970/4GD5 [view my complete system specs]
  • Tue, Dec 26 2017 8:21 PM In reply to

    Re: Why am i getting this when i try to run Media composer First

    camoscato:
    Is there a specific order in which you have to install MC and Pro Tools for them to work together?
    There is a recommended install order. Install Pro Tools first.   The odd time I have installed Pro Tools over MC I have not had any issues during the installs process. 
    FWIW I believe the recommendation is made as the Pro Tools install overwrites a file of two of  MC's audio install and this MAY cause MC audio issues in some systems.

  • Wed, Dec 27 2017 9:20 AM In reply to

    • luca.mg
    • Top 25 Contributor
    • Joined on Thu, Oct 13 2005
    • Roma - Italy
    • Posts 5,274
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    Re: Why am i getting this when i try to run Media composer First

    After uninstalling manually delete the leftovers of MC: delete the Avid created folders in c:\Program Files, c:\ProgramData and anywhere else You find them. You'll have to reinstall ProTools and MC in the proper order.

    Symphony 2018.5, BM Intensity Pro 4k, Windows 10, i7-5930K, 32 GB ram, Quadro K620 [view my complete system specs]

    peace luca

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