Latest post Tue, Aug 28 2018 5:56 PM by Marianna. 10 replies.
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  • Thu, Jul 26 2018 8:25 PM

    • Marianna
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    Idea [I] 2018 MacBooks w/10.13.6 not qualified yet.

    Hey everyone....

    The new 2018 Macbook Pro's are out with 10.13.6 and will NOT work with Media Composer 2018.7.1.

    Usually the user will get the following error " 'Exception: std::exception, what: Failed to change priority"

    We are aware and hardware engineering is testing these machine's and once completed, they will be added to the qualified list.

    Until that time, everyone be advised that we don’t support these machines yet.

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

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    Skype: mariannamontague

    WWLD

  • Tue, Jul 31 2018 12:06 AM In reply to

    Re: 2018 MacBooks w/10.13.6 not qualified yet.

    Arrrrghh... I got bit by this on my trash can. Composer works, but it's unhinged my DNxIO. 

    Mac Pro (late 2013), 12-core, AMD D700, 64GB RAM, 24TB G-Raid Shuttle Pro XL, Avid Artist DNxIO, Avid Artist Mix, Avid Artist Color, [view my complete system specs]
  • Tue, Jul 31 2018 4:52 PM In reply to

    Re: 2018 MacBooks w/10.13.6 not qualified yet.

    Michael De Lazzer:

    Arrrrghh... I got bit by this on my trash can. Composer works, but it's unhinged my DNxIO. 

    Different issue.  The issue Marianna speaks of is only related to the 2018 MacBook Pros.  Your issue is likely the BMD driver.  Update to 10.10.1.

    Hope that helps,

    Robert

     

    MacBook Pro Late 2013 2.6 ghz I7/16gb RAM/GT 750M/1TB PCIe SSD & MacPro Early 2009 24GB/GTX1080Ti/HIT2TB/WD650/WD1TB/ProAvio Scary RAID External. [view my complete system specs]

    Robert A. Ober
    IT Consultant, Vidcaster, & Freelance Preditor(Producer/Editor)
    www.infohou.com
    Houston, TX

  • Tue, Jul 31 2018 4:55 PM In reply to

    Re: 2018 MacBooks w/10.13.6 not qualified yet.

    I found a slove-- deleted all the MC State and preferences. It reconnected. It was definitely an Avid problem, I had full control of the DNxIO from the OS level. 

    Mac Pro (late 2013), 12-core, AMD D700, 64GB RAM, 24TB G-Raid Shuttle Pro XL, Avid Artist DNxIO, Avid Artist Mix, Avid Artist Color, [view my complete system specs]
  • Tue, Aug 7 2018 12:28 AM In reply to

    Re: 2018 MacBooks w/10.13.6 not qualified yet.

    Hey Michael, Can you tell me where i can find the MC State and preferences? I have this exact problem and need to be editing ASAP but I don't really understand how all the files work and are connected. Would really appreciate if you could walk through what you did to get your's working. Thanks so much!

  • Fri, Aug 10 2018 6:20 PM In reply to

    Re: 2018 MacBooks w/10.13.6 not qualified yet.

    Applications (folder)>> Avid Media Composer (folder)>> Settings

    Delete:

    MCState and re-launch.

     

    If that doesn't solve it, then delete everything in the folder and re-launch.

    If that doesn't solve it, then delete everything in the folder again and download and re-install MC. 

    That WILL solve it for sure.

    Mac Pro (late 2013), 12-core, AMD D700, 64GB RAM, 24TB G-Raid Shuttle Pro XL, Avid Artist DNxIO, Avid Artist Mix, Avid Artist Color, [view my complete system specs]
  • Sat, Aug 11 2018 8:51 PM In reply to

    Re: 2018 MacBooks w/10.13.6 not qualified yet.

    Hi Marianna

    Would you have an update on this?

    Thanks

    Johnny

  • Tue, Aug 14 2018 2:30 PM In reply to

    • RalphC
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    Re: 2018 MacBooks w/10.13.6 not qualified yet.

    Hi Johnny,

      New MacBooks and iMac’s: The new 2018 MacBook Pros and iMac’s do NOT currently work with MC 2018.7. Engineering has already made a fix to address this problem in Media Composer 2018.8 and with this version, you can now launch Media Composer on the new 2018 Mac’s. However, this is a “use at own risk” scenario as Avid has just received our 2018 Mac’s and have started qualification testing but not finished yet. Once they have been qualified, you will be notified.

     

     

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Sun, Aug 19 2018 6:10 PM In reply to

    Re: 2018 MacBooks w/10.13.6 not qualified yet.

    I have a 13-inch MacBook Pro 2018, and Media Composer 2018.8, but I am unable to launch with the error SYS_ERROR, OSErr:-5000.

    Is this related to the MacBook Pro 2018? Or a more general permissions issue? I have repaired permissions in every way I know how, repaired the startup disk in macOS Recovery Mode, and uninstalled and reinstalled Media Composer and all related folders multiple times. The same error code persists.

    Any advice appreciated.

    Ben

    EDIT: In my case it was the folder Users/Shared/AvidMediaComposer which needed Read & Write permission for "Everyone."

    I was unable to change the permissions using the Finder Get Info window, but was able to use the terminal command, sudo chmod -R 0777 /Users/Shared/AvidMediaComposer 

    Media Composer now launches successfully.

  • Fri, Aug 24 2018 7:28 PM In reply to

    • keirelan
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    • Joined on Sat, Jul 14 2018
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    Re: 2018 MacBooks w/10.13.6 not qualified yet.

    Do you know how long it takes to go through this testing process?   I know you may not have a specific answer, but in general, should it be days, weeks or months?  Just trying to figure out a work around before I make a purchase.   

    Thanks.  

  • Tue, Aug 28 2018 5:56 PM In reply to

    • Marianna
    • Top 25 Contributor
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    Re: 2018 MacBooks w/10.13.6 not qualified yet.

    Johnny

    I think it is safe to say that you should forge ahead.  We did the work in 2018.8 so it could run on 10.13.6 on new 2018 Mac's and the hardware test team is finishing up their qualifications. I expect this will be approved quickly. 

    marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

    WWLD

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