Latest post Thu, Sep 27 2018 2:00 PM by RalphC. 3 replies.
Page 1 of 1 (4 items)
Sort Posts: Previous Next
  • Wed, Sep 26 2018 4:36 AM

    • cyswinyar
    • Not Ranked
    • Joined on Wed, May 2 2018
    • Posts 0
    • Points 0

    Need help! Stuck in a loop when trying to activate...

    Hello, the history of my problem:

    1) Used Sibelius 7.1.3 (Educational special when purchased.)

    2) Upgraded to 7.5 - thought I was getting free upgrade to 7.5 - created many files using it 

    3) Discovered it was only a 30 day free trial and cannot access/save those files now

    4) Signed up for Sibelius Ultimate - Standard Support & Upgrade Plan, 3 years $399

    5) Can't get the new Sibelius activated. When I try to open it I get...

    a. Welcome to Sibelius - and I choose to "activate"

    b. Application Manager opens - I put in my new System ID and Activation code

    c. I get two messages:

       1. Please restart Sibelius to activate

       2. Activation failed. Prior product is not correct for the upgrade license. 

    d. When I try to restart Sibelius as requested, I get the same things. And round and around we go. 

    WHAT AM I DOING WRONG? I'm getting quite frustrated!

  • Wed, Sep 26 2018 1:15 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 1,685
    • Points 18,535
    • Avid Customer Advocate
      Avid Customer Service
      Avid Employee
      SystemAdministrator

    Re: Need help! Stuck in a loop when trying to activate...

    Hi cyswinyar,

      This is the Pro Video Community Forums. Sibelius Forums is here. Pm or email me I will create a case for your activation issue.

     

     

    Thanks,

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Thu, Sep 27 2018 1:11 AM In reply to

    • cyswinyar
    • Not Ranked
    • Joined on Wed, May 2 2018
    • Posts 0
    • Points 0

    Re: Need help! Stuck in a loop when trying to activate...

    I would be glad to create a case for my activation issue. I think I already have a case number but I am getting nowhere fast with that. 

    Any help you can give would be appreciated.

     

    cyswinyar

     

    Case : 03558598]

     

  • Thu, Sep 27 2018 2:00 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 1,685
    • Points 18,535
    • Avid Customer Advocate
      Avid Customer Service
      Avid Employee
      SystemAdministrator

    Re: Need help! Stuck in a loop when trying to activate...

    I'll ping support to get the case going.

     

     

     

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
Page 1 of 1 (4 items)

© Copyright 2011 Avid Technology, Inc.  Terms of Use |  Privacy Policy |  Site Map |  Find a Reseller