Latest post Tue, Oct 16 2018 8:29 PM by Marianna. 11 replies.
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  • Sun, Oct 14 2018 8:05 PM

    • Bert Jacobs
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    AJA ioXT playback problem

    Hello,

    I recently updated my edit suite to MC2018.90 on MAcOS 10.13.6

    Since the update my AJA ioXT is causing playback problems. > not able to playback 4 channels of audio, very choppy playback, not workable.

    When I deactivate the Hardwre I/O in MC everything playbacks smooth. When turned on the problems arrive.

    I did a test with the same Aja ioXT in Adobe Premiere and everything worked fine.

    Any ideas?

     

     

     

    iMac (Late 2013)3.5 GHz Intel Core i732 GB 1600 MHz DDR3NVIDIA GeForce GTX 780M 4096 MB [view my complete system specs]
  • Tue, Oct 16 2018 3:07 PM In reply to

    • Marianna
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    Re: AJA ioXT playback problem

    Hey Bert

    Got a case started for you - 03572555. Support will reach out.

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

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  • Tue, Oct 16 2018 3:38 PM In reply to

    • Bert Jacobs
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    Re: AJA ioXT playback problem

    Hey Marianna,

    I contacted the aja customer service and apparently there's an issue from MC 2018.8 and up.

    So I'm back on 2018.7.2 and that seems to work.

    Betr

    iMac (Late 2013)3.5 GHz Intel Core i732 GB 1600 MHz DDR3NVIDIA GeForce GTX 780M 4096 MB [view my complete system specs]
  • Tue, Oct 16 2018 4:16 PM In reply to

    Re: AJA ioXT playback problem

    I've had a similar problem on two systems. One with an XT and one with a 4K. AJA software 14.2.1. Problem exists in 2018.8 also.

    Works OK in 2018.7.1

    Robert

  • Tue, Oct 16 2018 4:50 PM In reply to

    • Mike
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    Re: AJA ioXT playback problem

    I was just on the phone with AJA support with the same problem with a t-tap. I updated to the beta driver they sent me but no luck. I would contact them for that and try it first, but same results on 2018.9 and 2018.8 so we rolled back to 2018.5 and it worked fine.

    0SX 10.11.6*Symphony MC18.5*3.5 GHz 6-core Intel Xeon E5 (late 2013) 6,1*64 GB 1866 DDR3 ECC*AMD FirePro D500 3072 MB*AJA IO4K*AVID ISIS 5500 [view my complete system specs]
  • Tue, Oct 16 2018 6:01 PM In reply to

    • Marianna
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    Re: AJA ioXT playback problem

    Robert 

    If you deactivate the Hardwre I/O in MC  does everything play ok?

    Creating a case for this.

    marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

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  • Tue, Oct 16 2018 6:12 PM In reply to

    • Marianna
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    Re: AJA ioXT playback problem

    I created a case for you.

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

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  • Tue, Oct 16 2018 7:01 PM In reply to

    Re: AJA ioXT playback problem

    same with Black magic stuff. Deactivating hardware returns MC back to normal. 

    iMAC (late 2015) 4GHZ i7 - 32GB RAM - AMD R9 M395X 4GB 512 SSD BOOT BM Ultra Studio Express w/Driver 10.5.4. [view my complete system specs]
  • Tue, Oct 16 2018 7:12 PM In reply to

    Re: AJA ioXT playback problem

    Works fine with hardware disabled.

    Robert

     

  • Tue, Oct 16 2018 7:38 PM In reply to

    • Marianna
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    Re: AJA ioXT playback problem

    folks... 

    I made sure a case was open for all of you.  We know the issue and have a bug being worked on MCCET-2637

    AJA has 2 fixes but they are dependant on ours... dont have BMD scoop yet.  But jeremy our best Mac guy is engineering is on top of this and the issue is a stop on any launches for MC.  So it will get fixed quick

    thank you Bert, Mike, Neil, Robert, Gorky, etc... for pin pointing this one.

    Back soon and I hope with good news.  back down to 2018.7.1 for now or earlier as those work.

    marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

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  • Tue, Oct 16 2018 8:09 PM In reply to

    • Mike
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    Re: AJA ioXT playback problem

    Thank you Marianna

    0SX 10.11.6*Symphony MC18.5*3.5 GHz 6-core Intel Xeon E5 (late 2013) 6,1*64 GB 1866 DDR3 ECC*AMD FirePro D500 3072 MB*AJA IO4K*AVID ISIS 5500 [view my complete system specs]
  • Tue, Oct 16 2018 8:29 PM In reply to

    • Marianna
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    Re: AJA ioXT playback problem

    Welcome....  Now you I had a hard time finding your email.  Ralph the magician found you. You have a case logged now.

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

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