Latest post Mon, Nov 5 2018 5:22 PM by wjasonspencer. 10 replies.
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  • Wed, Oct 31 2018 9:14 PM

    VDM3BobVideoOut error with MC 2018.10 and 2018.8

    Hey everyone,

    Anybody run across this error recently?  VDM3BobVideoOut::Setup:Unexpected state

    Shows up in the source window as I'm logging clips, usually when shuttling video.  Effectively freezes MC and sometimes causes it to crash.  It's annoying as all get-out, and the only way to avoid the error is to restart avid with my Blackmagic Device disabled.  Of course, that makes it sort of hard to work with any efficiency...  Seems to run normally without my BM hardware connected.

    I've experienced this running MC2018.10 and 2018.8, but not prior to those versions.  I ran 2018.3 for months without this issue.  I have reason to believe that this has something to do with my Blackmagic Mini Monitor and newer versions of MC, but as far as I know I'm running the Avid recommended BM drivers (most current 10.11.4, and previously I ran 2018.8 with BM 10.11.2 and experienced the same problem).  Now running on a clean install of Windows 10 Pro with dual GTX1070 cards and a newer GeForce driver.

    Got any ideas what this could be caused by?

    EDIT:

    I got one more error just now, one I hadn't seen yet:

    "Exception: Fatal Open I/O Error - Callback consistency check failure"

    Just wanted to add that.

    Avid Media Composer 2018.10 MSI GT73VR 6RE Titan SLI Intel i7 Laptop Windows 10 Pro 64GB RAM USB3 media storage BlackMagic Design UltraStudio Mini... [view my complete system specs]

    Jason Spencer, Director/DP/Editor digitallunchbox.com

  • Wed, Oct 31 2018 9:32 PM In reply to

    Re: VDM3BobVideoOut error with MC 2018.10 and 2018.8

    I got one more error just now, one I hadn't seen yet:

    "Exception: Fatal Open I/O Error - Callback consistency check failure"

    Just wanted to add that.

    Avid Media Composer 2018.10 MSI GT73VR 6RE Titan SLI Intel i7 Laptop Windows 10 Pro 64GB RAM USB3 media storage BlackMagic Design UltraStudio Mini... [view my complete system specs]

    Jason Spencer, Director/DP/Editor digitallunchbox.com

  • Fri, Nov 2 2018 1:09 AM In reply to

    Re: VDM3BobVideoOut error with MC 2018.10 and 2018.8

    Anybody out there???Smile

    Avid Media Composer 2018.10 MSI GT73VR 6RE Titan SLI Intel i7 Laptop Windows 10 Pro 64GB RAM USB3 media storage BlackMagic Design UltraStudio Mini... [view my complete system specs]

    Jason Spencer, Director/DP/Editor digitallunchbox.com

  • Fri, Nov 2 2018 10:08 PM In reply to

    • Sergi Lladó
    • Not Ranked
    • Joined on Fri, Jun 11 2010
    • Vic, CATALONIA
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    • Points 230

    Re: VDM3BobVideoOut error with MC 2018.10 and 2018.8

    Been having this problem since I don't remember when. This is a very serious issue that makes my monitoring useless and it's getting worse in every update. I cannot work properly. 

    I have a decklink mini monitor in one machine and a decklink 3D extreme in another and both are having the same errors. Can someone from Avid give us a solution? I'm paying for something that should work and it's not.

    I'm open to tests if somone at avid is interested in solving this.

    By the way, I'm using the same cards in Davinci Resolve with no issue.

    Please, give us a solution!

    Intel i7-4930K 3.4Ghz, 64GB RAM, Nvidia Quadro K2200, Win 10 Pro x64, MC2018.9, DeckLink Mini monitor HD. [view my complete system specs]
  • Sat, Nov 3 2018 4:55 PM In reply to

    Re: VDM3BobVideoOut error with MC 2018.10 and 2018.8

    I will gladly second this.  I installed older BlackMagic Desktop Video version 10.10 in hopes that it was just BM drivers.  I'll report if that makes a difference or not after I've had a chance to work with my system today.

     

    In other news, the audio trim issue is driving me batty!  Freezes every time I attempt to trim using caps lock on. https://community.avid.com/forums/p/185929/864924.aspx#864924

    Avid Media Composer 2018.10 MSI GT73VR 6RE Titan SLI Intel i7 Laptop Windows 10 Pro 64GB RAM USB3 media storage BlackMagic Design UltraStudio Mini... [view my complete system specs]

    Jason Spencer, Director/DP/Editor digitallunchbox.com

  • Mon, Nov 5 2018 1:55 PM In reply to

    • Sergi Lladó
    • Not Ranked
    • Joined on Fri, Jun 11 2010
    • Vic, CATALONIA
    • Posts 18
    • Points 230

    Re: VDM3BobVideoOut error with MC 2018.10 and 2018.8

    Anybody from Avid out there?

    Intel i7-4930K 3.4Ghz, 64GB RAM, Nvidia Quadro K2200, Win 10 Pro x64, MC2018.9, DeckLink Mini monitor HD. [view my complete system specs]
  • Mon, Nov 5 2018 3:15 PM In reply to

    • Marianna
    • Top 25 Contributor
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    Re: VDM3BobVideoOut error with MC 2018.10 and 2018.8

    Apologies but I was out of town this weekend.

    This has been reproduced and is logged as a bug MCDEV-9570 - engineering is working on it but it is still an open bug.

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

    WWLD

  • Mon, Nov 5 2018 3:55 PM In reply to

    • Sergi Lladó
    • Not Ranked
    • Joined on Fri, Jun 11 2010
    • Vic, CATALONIA
    • Posts 18
    • Points 230

    Re: VDM3BobVideoOut error with MC 2018.10 and 2018.8

    No problem Marianna, thank you for aswering.

    Do we know if this bug is with all blackmagic products? I mean, with which setup the bug was reproduced? I need very badly to work with an eficient monitoring workflow and if there's some blackmagic card that is tested to be working I'd buy it, because I'm in the middle of en edit of a tv program and we need to output the avid signal.

    Thank you!

    Intel i7-4930K 3.4Ghz, 64GB RAM, Nvidia Quadro K2200, Win 10 Pro x64, MC2018.9, DeckLink Mini monitor HD. [view my complete system specs]
  • Mon, Nov 5 2018 4:24 PM In reply to

    Re: VDM3BobVideoOut error with MC 2018.10 and 2018.8

    THANK YOU MARIANNA!  Do you recall what the last version of MC was that did not have this bug?  If we need to downgrade to an earlier copy of MC in order for our BM hardware to function properly, I'd rather do that then struggle with crashes.  This has been happening to me since 2018.8, and previously I ran 2018.3 for much of the year without BM problems.  So I would assume it happened somewhere between those versions.

    Avid Media Composer 2018.10 MSI GT73VR 6RE Titan SLI Intel i7 Laptop Windows 10 Pro 64GB RAM USB3 media storage BlackMagic Design UltraStudio Mini... [view my complete system specs]

    Jason Spencer, Director/DP/Editor digitallunchbox.com

  • Mon, Nov 5 2018 4:59 PM In reply to

    • Marianna
    • Top 25 Contributor
    • Joined on Thu, Oct 13 2005
    • Avid
    • Posts 9,896
    • Points 214,175
    • Avid Beta Moderators
      Avid Customer Advocate
      Avid Developer Moderator
      BlogAuthor
      SystemAdministrator

    Re: VDM3BobVideoOut error with MC 2018.10 and 2018.8

    2018.7 is when this started and was reported between that version and 2018.8

    Marianna

     

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

    WWLD

  • Mon, Nov 5 2018 5:22 PM In reply to

    Re: VDM3BobVideoOut error with MC 2018.10 and 2018.8

    Thanks!  I will downgrade at the next opportunity and see if that helps.

    Avid Media Composer 2018.10 MSI GT73VR 6RE Titan SLI Intel i7 Laptop Windows 10 Pro 64GB RAM USB3 media storage BlackMagic Design UltraStudio Mini... [view my complete system specs]

    Jason Spencer, Director/DP/Editor digitallunchbox.com

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