Latest post Sat, Mar 21 2020 6:36 PM by IrisSveins. 8 replies.
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  • Thu, Aug 22 2019 9:08 PM

    • ykt28403
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    • Points 150

    Avid Link says my Media Composer Perpetual license is "Unavailable"

    I restored my MacBook Pro 2015 and re-installed MC 8.9.2 and Avid Link. I have a perpetual MC 8.9 license. Avid Link now says the License is "Unavailable". I can't launch Avid. Can anyone help me?

  • Thu, Aug 22 2019 9:16 PM In reply to

    • Marianna
    • Top 10 Contributor
    • Joined on Thu, Oct 13 2005
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    Re: Avid Link says my Media Composer Perpetual license is "Unavailable"

    Send me your system ID and MyAvid email address please.

    email address is below

    marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

    WWLD

  • Sun, Oct 6 2019 10:34 PM In reply to

    • Farns1
    • Not Ranked
    • Joined on Fri, Oct 31 2014
    • Posts 1
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    Re: Avid Link says my Media Composer Perpetual license is "Unavailable"

    I have this exact same problem, can you aslo help me?

     

    MAny thanks

  • Mon, Oct 7 2019 12:47 PM In reply to

    • Marianna
    • Top 10 Contributor
    • Joined on Thu, Oct 13 2005
    • Avid
    • Posts 11,000
    • Points 228,460
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      Avid Customer Advocate
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    Re: Avid Link says my Media Composer Perpetual license is "Unavailable"

    Farns1

    Send me your system ID and MyAvid email address please.

    email below

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

    WWLD

  • Mon, Oct 7 2019 3:14 PM In reply to

    • ykt28403
    • Not Ranked
    • Joined on Thu, Dec 22 2016
    • Posts 18
    • Points 150

    Re: Avid Link says my Media Composer Perpetual license is "Unavailable"

    I just needed to enter it manually in Avid Link

  • Mon, Oct 7 2019 5:08 PM In reply to

    • Marianna
    • Top 10 Contributor
    • Joined on Thu, Oct 13 2005
    • Avid
    • Posts 11,000
    • Points 228,460
    • Avid Beta Moderators
      Avid Customer Advocate
      Avid Developer Moderator
      BlogAuthor
      SystemAdministrator

    Re: Avid Link says my Media Composer Perpetual license is "Unavailable"

    ykt...

    Glad you are up and running Smile

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

    WWLD

  • Sun, Jan 19 2020 1:19 PM In reply to

    Re: Avid Link says my Media Composer Perpetual license is "Unavailable"

    I'm having the same issue.

  • Sun, Jan 19 2020 3:20 PM In reply to

    Re: Avid Link says my Media Composer Perpetual license is "Unavailable"

    craigjkharris@gmail.com:

    I'm having the same issue.

    Get in touch with Marianna. All of her contact info is at the bottom of her responses in this thread.

     

    Media Composer 2019.12 w/Symphony/SS/PF options, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce... [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Sat, Mar 21 2020 6:36 PM In reply to

    • IrisSveins
    • Not Ranked
    • Joined on Sat, Feb 13 2016
    • Posts 9
    • Points 125

    Re: Avid Link says my Media Composer Perpetual license is "Unavailable"

    I had the same issue, but Marianna fixed the problem!

    I have a perpetual MC license and tried to upgrade from Mc 2019.11 to 2019.12., deactived my license like deviced. Avid Link said the License is "Unavailable", and I couldn´t launch Avid again.

     

    In my cas the solution was:

    1. Stop the following Processes in Task Manager: 

    • AvidLink.exe 

    • AvidAppManHelper.exe 

    • AvidBackgroundservices 

    FORCE QUIT THEM

    2. Unhide hidden files and folders on your Windows computer. 

    (Windows 10) Open Folder Options > open "This PC", click View and select Options. 

    • Click on the View tab. 

    • In the Folder Options window, choose View, select "Show hidden files, folders and drives", and then click OK. 

    3. Delete the following folders at the end of each line: 

    • C:\ProgramData\Avid\AvidLink\Cache 

    • C:\ProgramData\Avid\AvidLink\Db 

    • C:\ProgramData\Avid\Licenses 

    • C:\ProgramData\Avid\SWL 

    • C:\ProgramData\Avid\Common\binding.dat 

    4. Once done deleting the two folders kindly run the "AvidAppManHelper" found on this location: C:\Program Files\Avid\Application Manager\ AvidAppManHelper.exe 

     

    5. Then proceed on running "AvidLink" found on this location : C:\Program Files\Avid\Avid Link\ AvidLink.exe 

    Launch MC

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