Latest post Tue, Jan 14 2020 5:35 PM by smrpix. 2 replies.
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  • Tue, Jan 14 2020 3:06 PM

    • Marianna
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    Idea [I] 1/14/2020 - IMPORTANT SERVICE NOTICE

    Important Service Notice ---

     

    Some of you may be aware of the unfolding situation in the Philippines and the Taal Volcano eruption, which took place about 37 miles (60 kilometers) outside of Manila, which is the location of one of our support centers.

    Effective immediately, we are at minimum site operations as many team members are not able to report safely to the office. We are enacting coverage plans so our customers can continue to receive the support and services they need.

    To minimize support disruption and allow us to focus our limited resources properly, we are asking customers to use our web ticketing/portal creation option first before calling Avid support directly.

    We also are directing them to the “how to create a support case” knowledge article: http://avid.force.com/pkb/articles/en_US/How_To/Support-Plan-Case-Creation

    Should anyone need to escalate a concern, or case #, please email Raff or myself, or any of the Moderators for assistance.   If you do email or direct PM us, include the Case #, MyAvid Email address and your System ID.

    Our thoughts are with our co-workers, partners and customers in Manila for their well-being. Raff or I will update this team regarding any significant changes as this situation in Manila remains fluid.

    Thank you for your patience.

    Raff and Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

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    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

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  • Tue, Jan 14 2020 4:27 PM In reply to

    Re: 1/14/2020 - IMPORTANT SERVICE NOTICE

    Wishing all engineers and their families to make it to a save distance from the vulcano.

    From the old Apple Quadro 950 to HP Z8xx. My current own system: 1x Z420 E5 1650 16GB memory, 128GB SSD, 1x XW8600, 2x 3.0Ghz Quadcore, 12GB memory... [view my complete system specs]

    Jeroen van Eekeres 

    Technical director, Broadcast support engineer, Avid ACSR.

     

    Always have a backup of your projects....Always!!!! Yes Always!!!!

    A.V.I.D....... Another Version In Development

    www.mediaoffline.com

     

     

     

  • Tue, Jan 14 2020 5:35 PM In reply to

    • smrpix
    • Top 75 Contributor
    • Joined on Wed, Sep 5 2012
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    Re: 1/14/2020 - IMPORTANT SERVICE NOTICE

    Wow.  Safety first.  Hope it works out ok for everyone.

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