Latest post Tue, Feb 18 2020 2:34 PM by RalphC. 3 replies.
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  • Mon, Feb 3 2020 12:14 AM

    • Phil Vincent
    • Not Ranked
    • Joined on Mon, Sep 3 2018
    • Sydney
    • Posts 4
    • Points 50

    Monthly Subscription renewal issues

    Hello,

     

    We have 30 odd licenses of Media Composer, a combination of one and two year Ultimate licenses paid for monthly. every month when the card gets billed, we have to manually visit every machine to put the SYS ID etc in. It doesn't just automatically renew. This is very time consuming and a little annoying. Is this a know issue / is there a solution?

     

    All the machines are on the internet and when you login to Link all our licenses are shown.

    A selection of iMacs and some trashcan mac pros. [view my complete system specs]
  • Tue, Feb 4 2020 4:11 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 2,123
    • Points 23,615
    • Avid Customer Advocate
      Avid Customer Service
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      SystemAdministrator

    Re: Monthly Subscription renewal issues

    Hi Phil,

      I created a Webstore case for this 03876926.

     

     

     

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Mon, Feb 17 2020 4:36 AM In reply to

    • Phil Vincent
    • Not Ranked
    • Joined on Mon, Sep 3 2018
    • Sydney
    • Posts 4
    • Points 50

    Re: Monthly Subscription renewal issues

    Thanks, how do I view this case?

    A selection of iMacs and some trashcan mac pros. [view my complete system specs]
  • Tue, Feb 18 2020 2:34 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 2,123
    • Points 23,615
    • Avid Customer Advocate
      Avid Customer Service
      Avid Employee
      SystemAdministrator

    Re: Monthly Subscription renewal issues

    To view the case, you need to log into your Avid master account then select access support portal.

     

     

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
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