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  • Avid Customer Care needs improvement NOW

    There seems to be a growing pandemic of error 404 on the Avid and Avid community site. From the customer support page (linked from an avid email less than a week old), I tried to send my issue via multiple topic buttons and their subsequent form windows to no avail (see further below). I tried numerous...
    Posted to Get Started Fast (Forum) by jaynew16 on Tue, May 24 2016
  • Avid Won't Return Phone Calls

    Hey all, I had an Avid Standard Support plan that expired on July 14, 2015. The very next day, I called Avid to purchase another year of support so I could keep with the latest Media Composer updates. For some reason, my account would not let me do it online, so I had to call. My first time calling,...
    Posted to Get Started Fast (Forum) by JHensley on Sun, Sep 13 2015
  • 4 years of upgrades with education plan ended after 2 years?

    Hi there, I'm posing my question here because I don't want to pay money to contact support for something that shouldn't be happening. I have around 2 years left of upgrades because I bought an education license for Avid (back in Avid 7), but when I went to upgrade in the Application manager...
    Posted to Community Issues and Suggestions (Forum) by Kaidumo on Thu, Sep 10 2015
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