Latest post Wed, Jan 18 2023 7:08 PM by Jacob Ehrlich. 6 replies.
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  • Mon, Jun 6 2022 11:35 AM

    • Nick James
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    • Sydney
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    Exception: SYS_ERROR, OSErr:-5000

    Hello Avid Community! First time poster here

     

    I've recently encountered the above error when trying to render a Timewarp effect (FluidMotion).

     

    I am currently running Avid 2022.4.0.56108 on macOS Monterey (12.1) on a Macbook Pro.

     

    I've attempted to look up this issue before but have run in to the same Avid KB article about checking permissions. All permissions for Avid MediaFiles and Avid MediaComposer itself are set to Read & Write for: Myself, everyone and wheel.

     

    I only have one drive on this machine and it is my Macintosh HD. Transcoding works, as well as AMA Linking.

     

    It is strange that I can use Avid properly (minus this effect issue), yet it's spitting this permission error!

     

    System specs are below Smile

    Thank you

    Nick

     

     

    MacBook Pro 2.3 GHz 8-Core Intel Core i9 16 GB 2667 MHz DDR4 AMD Radeon Pro 5500M 4 GB + Intel UHD Graphics 630 1536 MB Avid Media Composer 2022... [view my complete system specs]
  • Tue, Jun 7 2022 12:29 PM In reply to

    • Nick James
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    • Joined on Fri, May 27 2022
    • Sydney
    • Posts 4
    • Points 40

    Re: Exception: SYS_ERROR, OSErr:-5000

    Update:

    This was fixed by creating a new APFS volume/partition in DiskUtil, then migrating my Avid MediaFiles to the root of that drive. 

    Thanks 

    MacBook Pro 2.3 GHz 8-Core Intel Core i9 16 GB 2667 MHz DDR4 AMD Radeon Pro 5500M 4 GB + Intel UHD Graphics 630 1536 MB Avid Media Composer 2022... [view my complete system specs]
  • Tue, Jun 7 2022 1:35 PM In reply to

    • Marianna
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    • Joined on Thu, Oct 13 2005
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    Re: Exception: SYS_ERROR, OSErr:-5000

    Hi Nick

    Randy Rike, One of our forum moderators explains it nicely in this post.

    https://community.avid.com/forums/p/36514/203145.aspx#203145

    If the read write is correct then this is what will fix it.

    Marianna

    Sr. Director | Customer Experience [view my complete system specs]
  • Thu, Jun 9 2022 3:18 AM In reply to

    Re: Exception: SYS_ERROR, OSErr:-5000

    Unfortunately, the CREATE APFS VOLUME option in the Disk Utility menu is grayed out. If you have another suggestion for creating one I would love to try this idea.

     

    Thank you.

     

    Stephen Les

  • Thu, Jun 9 2022 11:20 AM In reply to

    • Nick James
    • Not Ranked
    • Joined on Fri, May 27 2022
    • Sydney
    • Posts 4
    • Points 40

    Re: Exception: SYS_ERROR, OSErr:-5000

    Hi Stephen,

     

    See this link for more info:

    Add, delete or erase APFS volumes in Disk Utility on Mac

     

    You should be able to:

    Go to Diskutil > (with the top volume selected) Create new APFS volume > Migrate Avid MediaFiles

    Is there any reason you can't create the new APFS volume?

     

    Thanks

    Nick

     

    MacBook Pro 2.3 GHz 8-Core Intel Core i9 16 GB 2667 MHz DDR4 AMD Radeon Pro 5500M 4 GB + Intel UHD Graphics 630 1536 MB Avid Media Composer 2022... [view my complete system specs]
  • Thu, Jun 9 2022 12:03 PM In reply to

    • Nick James
    • Not Ranked
    • Joined on Fri, May 27 2022
    • Sydney
    • Posts 4
    • Points 40

    Re: Exception: SYS_ERROR, OSErr:-5000

    Hi Marianna,

    Thanks for your reply.

    Looking at this further, it looks like this is causing issues when Avid MediaFiles is nested inside folders (as opposed to the root of a drive), even when permissions are set correctly

    The original file folder structure for Avid MediaFiles (upon install) on macOS is:
    /Volumes/Macintosh HD/Users/Shared/Avid MediaFiles

    When said folder is in this location, certain things can't be performed (i.e. rendering effects).

    Once Avid MediaFiles is moved onto it's own drive and the folder on the root of the drive, the issue resolves itself.

    Is this something that can be passed on to the developers? Or is this a more Apple-centric problem...?

    Thanks!
    Nick

    MacBook Pro 2.3 GHz 8-Core Intel Core i9 16 GB 2667 MHz DDR4 AMD Radeon Pro 5500M 4 GB + Intel UHD Graphics 630 1536 MB Avid Media Composer 2022... [view my complete system specs]
  • Wed, Jan 18 2023 7:08 PM In reply to

    Re: Exception: SYS_ERROR, OSErr:-5000

    I had this same error message when trying to mixdown a sequence to OP1a on a Mac M1 Pro running Monterey 12.5. I ran first aid on my Macintosh HD using Disk Utility, relaunched avid and that fixed the issue.

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